Presales Technical Support Engineer

Location: India

Experience Required: 2+ years

Employment Type: Full-Time

About the Role

ORO Labs is looking for a technically strong professional to support our PreSales team. This role bridges the gap between Sales, Implementation, and Product providing deep technical expertise during the sales cycle. You'll work closely with PreSales Solution Consultants to help win enterprise deals, support prospect evaluations, and build the internal tools and knowledge that make the team faster and more effective.

Key Responsibilities

Demo & POC Support

• Build and configure demo environments and proof-of-concept (POC) instances tailored to prospect requirements, including configuring ORO realms with relevant tenant setups
• Conduct gap analysis on prospect use cases vs. ORO's current capabilities, and clearly communicate findings to PreSales and Product teams
• Support complex deal scenarios including PR engine demos, PO lifecycle management, supplier onboarding, budget validation via API action buttons, and AI agent showcases

Presales Enablement

• Create reusable sales artifacts: integration flow templates, demo guides, cheat sheets, capability matrices, and Do's and Don'ts gap summaries for specific prospect use cases
• Build and share enablement tools for the team such as custom GPTs for ORO prompt engineering, Loom walkthroughs of new features, and roles & permissions guides
• Keep the PreSales team current on differentiated capabilities (e.g., account assignment form, OCR-based bank detail extraction, AI agents) and advocate for consistent demo usage across the team
• Support RFP/RFI responses with accurate, detailed technical content; flag when compliance or security questions should be escalated rather than answered by PreSales

Cross-Functional Collaboration

• Work alongside Forward Deployed Engineering (FDE), Implementation, and Product teams to stay current on new platform capabilities and real customer implementations
• Serve as a liaison between PreSales and Implementation providing continuity from deal won to go-live, drawing on customer implementation learnings to sharpen future sales efforts
• Coordinate with compliance, security, and legal teams on questionnaires and InfoSec reviews to ensure timely, accurate responses without creating PreSales bottlenecks

AI & Emerging Capabilities

• Stay current on ORO's AI agent capabilities and help PreSales teams articulate and demo these effectively for enterprise prospects
• Prototype and explore integrations between ORO agents and partner/third-party agents (e.g., MCP server integrations) to stay ahead of the curve on agentic procurement workflows
• Translate live customer AI go-lives into compelling sales proof points

Ideal Background

• Track record of creating reusable enablement assets (flow diagrams, cheat sheets, demo environments, GPTs, Loom videos, etc.)
• Experience with supplier management, intake & orchestration, contract management, or PR/PO workflows is a strong plus
• Prior exposure to AI/ML-powered product features and agentic workflows is a significant bonus