Presales - Team Leader

Industry: Real Estate / Construction
Department: Presales / Sales
Experience: 8 - 12Years
Location: (Mumbai- VidyaVihar)
Employment Type: Full-Time
Reporting To: Sales Head / Head Sales & Marketing

Preferred Female candidate

Job Summary

We are looking for an experienced and result-oriented Presales Team Leader to lead and manage the presales team for our real estate projects. The role will be responsible for lead management, team performance, lead qualification, site-visit generation, customer engagement, and coordination with the Sales team to achieve project sales targets.

Key Responsibilities

1. Team Management

• Lead, manage, and motivate a team of Presales Executives / Telecallers.
• Allocate leads to team members and ensure timely follow-up.
• Monitor individual and team performance against defined KPIs.
• Conduct daily briefings, performance reviews, and regular coaching sessions.
• Identify training and development requirements of team members.
• Ensure discipline, productivity, and adherence to company processes.

2. Lead Management

• Manage leads generated through digital marketing, portals, campaigns, referrals, walk-ins, and other sources.
• Ensure prompt response and systematic follow-up on all enquiries.
• Monitor lead ageing, lead status, and follow-up activities through CRM.
• Ensure proper qualification of leads based on budget, location preference, configuration, and purchase timeline.
• Maintain a healthy and active lead pipeline.

3. Site Visit & Sales Conversion

• Drive the team to achieve monthly targets for qualified leads and site visits.
• Coordinate with the Sales team for effective handover of qualified leads.
• Track site-visit outcomes and ensure timely follow-up.
• Analyse reasons for lost leads and develop corrective action plans.
• Support the Sales team in improving lead-to-site-visit and site-visit-to-booking conversion ratios.

4. Customer Handling

• Handle important/high-value customer enquiries and escalations.
• Ensure that customers receive accurate information regarding project specifications, pricing, payment plans, amenities, location, possession, and other relevant details.
• Maintain a high level of customer experience throughout the presales process.

5. MIS & Reporting

• Prepare and share daily, weekly, and monthly presales reports.
• Track key metrics such as:
• Leads received
• Leads contacted
• Qualified leads
• Follow-ups
• Site visits scheduled
• Site visits completed
• Booking conversions
• Source-wise performance
• Executive-wise performance
• Analyse data and provide actionable insights to the Sales Head / Management.

Candidate Profile

• Graduate in any discipline; MBA/PGDM in Sales & Marketing will be an advantage.
• 8–12years of experience in Presales/Telecalling/Inside Sales, preferably in the Real Estate industry.
• Minimum 2–3 years of experience in handling a presales team.
• Strong knowledge of residential real estate sales and customer buying behaviour.
• Excellent communication and interpersonal skills.
• Strong leadership, coaching, and team-management abilities.
• Target-oriented with strong analytical and problem-solving skills.
• Hands-on experience with CRM systems, MS Excel, and MIS reporting.
• Ability to work under pressure and achieve monthly targets.

Preferred Skills

Real Estate Presales | Team Handling | Lead Management | CRM | Telecalling | Lead Qualification | Site Visit Generation | Conversion | MIS Reporting | Customer Relationship Management | Sales Coordination | Team Motivation