Presales Team Lead

JOB DESCRIPTION

Presales Team Lead Real Estate / Education

Job Title

Presales Team Lead

Location

Bangalore, Karnataka

Industry

Real Estate / Education

Experience

5–10 Years

Education

Any Graduate

Employment Type

Full-Time

Department

Presales / Business Development

Job Summary

We are looking for a dynamic and result-oriented Presales Team Lead to join our team in Bangalore. The ideal candidate should have 5–10 years of experience in presales, telesales, or inside sales, with proven expertise in team management, lead generation, customer engagement, and lead conversion. The candidate will lead the presales team, manage inbound and outbound leads, ensure timely follow-ups, improve conversion rates, and coordinate with the sales team to achieve business targets across the Real Estate and Education sectors.

Key Responsibilities

• Lead, manage, and motivate the presales team to achieve daily, weekly, and monthly targets.
• Manage inbound and outbound leads through calls, emails, WhatsApp, and other communication channels.
• Ensure effective lead qualification, follow-ups, and lead nurturing.
• Schedule property site visits, customer meetings, counselling sessions, or product demonstrations, as applicable.
• Coordinate with the sales team to ensure smooth lead handover and improve conversion rates.
• Monitor team performance, call quality, productivity, and target achievement.
• Prepare daily, weekly, and monthly MIS reports and performance dashboards.
• Maintain accurate lead records and customer information in CRM systems.
• Conduct team training, performance reviews, and coaching sessions.
• Handle customer escalations and ensure a positive customer experience.
• Collaborate with marketing and sales teams to improve lead quality and campaign effectiveness.

Required Skills

• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Experience in presales, telesales, or inside sales operations.
• Good understanding of lead management, sales funnels, and conversion strategies.
• Strong objection-handling, negotiation, and customer relationship skills.
• Proficiency in MS Excel, Google Sheets, and CRM tools.
• Ability to work in a target-driven environment.

Eligibility Criteria

• Education: Any Graduate.
• Experience: 5–10 years in presales, telesales, inside sales, or a related field.
• Prior experience managing a presales or telecalling team is preferred.
• Experience in the Real Estate or Education industry will be an added advantage.
• Candidates should be comfortable working in a fast-paced, performance-oriented environment.

Key Performance Indicators (KPIs)

• Lead-to-appointment conversion rate.
• Lead response time and follow-up efficiency.
• Team productivity and target achievement.
• Site visit or counselling session conversion rates.
• CRM accuracy and reporting compliance.
• Customer satisfaction and call quality.

Ideal Candidate

A proactive and results-driven professional with strong leadership skills and the ability to manage a presales team, improve lead conversion, and drive business growth.