Presales Specialist

Job Title: Presales Specialist

Company: Digient Technologies Private Limited
Job Type: Full-Time
Location: Chennai Onsite
Experience: 3–5 Years

About Us

Digient Technologies is a dynamic and innovative B2B online iGaming company, dedicated to providing cutting-edge solutions in the rapidly evolving iGaming industry. We pride ourselves on delivering high-quality products and services that enable our clients to stay ahead in the competitive landscape of online iGaming.

Job Description – Presales Specialist

Role Overview

The role holder plays a critical role as a bridge between the Marketing, Sales, and Product teams. The role typically involves presales activities and ensures that prospects are engaged seamlessly when interacting with different teams during the discovery and evaluation stages.

This role involves understanding customer needs, collaborating to create tailored solutions, coordinating product demonstrations, and supporting the closing of sales.

Key Responsibilities

• Own and manage presales activities to ensure effective presales support to the Sales team.
• Act as a bridge between the Marketing and Sales teams in qualifying leads into prospects and providing feedback to the Marketing team for effective lead generation.
• Work closely with the Sales team to understand customer requirements and prepare appropriate proposals in coordination with Product teams.
• Coordinate with the Sales team to deliver compelling product demonstrations and presentations tailored to the client’s specific needs.
• Prepare and review technical proposals, presentations, and RFP/RFQ responses.
• Coordinate with Product Management and Development teams to stay up to date on product features and functionalities.
• Participate in customer meetings and discussions to gather requirements, answer technical questions, and clarify product features.
• Stay informed about industry trends and competitor products to effectively position the company’s offerings.
• Ensure alignment between customer expectations and product/service capabilities.
• Support the Sales team, in coordination with Product teams, to address complex technical queries from prospects and customers.
• Collaborate with post-sales teams to ensure smooth transitions from presales to implementation.

Skills Required

• Strong collaboration and coordination skills with different teams.
• Excellent communication and presentation skills.
• Deep knowledge of the company’s product offerings and the ability to ascertain customer needs and match them with appropriate solutions.
• Experience in proposal writing, RFP responses, and product demonstrations.
• Strong problem-solving abilities and the ability to handle technical queries.
• Ability to work cross-functionally with Sales, Marketing, and Product Development teams.
• Experience using CRM applications and generating reports.

Qualifications

• Bachelor’s degree in Engineering / Computer Science / Application, with a flair for business and customer engagement.
• 3–5 years of proven experience in a presales or technical sales role in a B2B software presales environment.