Presales Specialist

Responsibilities:

• Understand customer business and technical requirements and translate them into suitable solutions.
• Conduct product demonstrations, solution presentations, and customer meetings.
• Prepare proposals, RFP/RFI responses, solution documents, and pitch materials.
• Explain APIs, integrations, and technical workflows to customers and internal stakeholders.
• Work closely with Sales, Product, and Engineering teams throughout the presales cycle.
• Support POCs, implementation discussions, and customer onboarding where required.
• Travel for customer meetings and business requirements as needed.

Requirements:

• 3 to 8 years of experience in presales, technical presales, solutions consulting, solutions engineering, or similar roles.
• Experience in CPaaS, OTT, SaaS, enterprise messaging, telecom, or communication technology is strongly preferred.
• Good understanding of APIs, integrations, and technology solutions.
• Experience with WhatsApp Business API, RCS, SMS, messaging, or similar platforms is an advantage.
• Strong presentation, communication, consultative selling, and stakeholder management skills.
• Ability to work with enterprise customers and cross-functional technical teams.
• Kolkata-based candidates or candidates willing to relocate to Kolkata are preferred.
• Bengali proficiency is an advantage.