Presales - Manager

Role & responsibilities

-Driving & delivering revenue targets for Pre-sales vertical

-Managing a team of outsourced process partners (call canter) to deliver business targets

-Doing manpower and capacity planning for the Pre-sales team at the call center on a regular basis for both launches & sustenance sales

-Maintaining & analysing the data pertaining to the performance of the pre-sales team for all the projects

-Reviewing the performance of pre-sales and coming up with suggestions to further enhance the same

-Developing various alternate sources for generating business from Pre-sales

-Ensuring the quality of the service provided to the customers on calls (data interpretation & training to improve quality)

-Coordinating with regional sales heads for planning sales for their respective regions

-Creating a supportive environment and network in order to facilitate change

-Encouraging the team to consider risky propositions in order to make positive change

-Working with the different vertical heads for formulation of different schemes

Preferred candidate profile