Presales Manager

Send your resumes at [email removed]

We are seeking an experienced and dynamic Manager CX Pre-Sales & Solutions to build and own our Pre-Sales & Solutions charter for CX operations, end-to-end. This is a senior, high-impact role reporting directly to the VP & Head, CX Solutions, Transformation & Excellence, responsible for solution design, bid strategy and governance, commercial/pricing ownership, and proposal development for new business pursuits and existing account expansions across all channels and business accounts.

Key Responsibilities

Solution Design & Architecture

• Own solution design for new pursuits and account expansions, translating client requirements (RFP/RFI or direct ask) into an operating model covering staffing/FTE structure, technology stack, SLA construct, and transition approach.
• Partner with Operations, Training, Quality, IT, and Transition & PM teams to pressure-test feasibility of proposed solutions before submission.
• Build and maintain a reusable solution framework and playbook (staffing models, technology stack options, standard SLA constructs) to accelerate future pursuits.

Bid Strategy, Governance & Commercial Ownership

• Own go/no-go decisioning for inbound RFPs/RFIs, and end-to-end RFP/RFI lifecycle management, including intake, eligibility screening, compliance matrix creation, and timeline management.
• Coordinate inputs from cross-functional stakeholders (Legal, Finance, HR, IT, Operations, Training, Quality) to ensure timely, complete responses.
• Build costing and pricing models for each pursuit, conduct competitive benchmarking and margin/profitability analysis, and partner with Finance for commercial approval and sign-off.
• Review contractual and commercial terms for risk flags, escalating to Legal/Finance as needed, and maintain a bid compliance tracker and audit trail.

Proposal Development & Content Ownership

• Own end-to-end proposal development, including content drafting, formatting, and final packaging, ensuring brand consistency and submission quality.
• Build and maintain the capability deck, case-study library, and boilerplate content bank for reuse across pursuits.
• Maintain version control and a submission archive for audit and reuse purposes.

Stakeholder & Business Partnership

• Partner with account leadership, Operations, Training, and Quality to align pursuit strategy with delivery capability.
• Represent Pre-Sales & Solutions in client-facing discovery calls, orals, and executive presentations.
• Present pipeline status, win/loss analysis, and pursuit health to senior leadership on a regular cadence.

Function Build-Out & Team Leadership

• Build the business case for, and hire into, the Pre-Sales & Solutions team (Bid & Commercial Manager, Bid Associate) as pursuit volume grows.
• Set the function's operating rhythm, including pursuit intake process, go/no-go criteria, review cadences, and quality gates.
• Lead and mentor the team once hired, building a culture of ownership and continuous improvement.

Ideal Candidate Profile

Must-Have:

• 9-12 years of progressive experience in Pre-Sales, Solutions, Bid Management, or Commercial roles in a CX/BPO environment, including experience owning end-to-end solution design and bid strategy for large deals (500+ FTE). This is an individual contributor role requiring strong ownership and strategic thinking across the deal lifecycle.
• Demonstrated, hands-on experience across the full pursuit lifecycle: solutioning, bid governance, commercial/pricing modeling, and proposal development, ideally in a lean or individual-contributor capacity before scaling a team.
• Strong commercial acumen with hands-on financial/pricing modeling skills.
• Excellent written communication and proposal-writing skills, with experience owning content and collateral libraries.
• Excellent stakeholder management and executive presence, with experience presenting to senior/C-level audiences.

Preferred:

• Experience in the travel/airline or aviation-linked CX/BPO industry.
• Exposure to multi-geography or multi-site operating models (India and overseas).
• Bid/Proposal Management certification (APMP or equivalent).

Position details:

• Location: Gurgaon | Full-time, On-site
• Working Days: 5 Days a Week | 10 Hours Shift (flexibility to travel & work across sites)
• Reporting To: VP & Head CX Solutions, Transformation & Excellence

Send your resumes at [email removed]