Presales Manager

About the Role

Wisteria Properties is looking for a proactive, target-oriented, and experienced presales manager to lead and manage the presales and telecalling team. The candidate will be responsible for handling incoming inquiries, lead qualification, effective follow-ups, site visit generation, team productivity, and improving the overall lead-to-visit conversion ratio.

The ideal candidate should have strong team management skills, excellent communication abilities, a data-driven approach, and prior experience in real estate presales or lead generation.

Key Responsibilities

A. Team Management & Leadership

B. Lead Management & Qualification

C. Site Visit Generation & Conversion

D. Performance Monitoring & MIS

E. Coordination with Sales & Marketing

F. Process Improvement & Customer Experience

Key Performance Indicators (KPIs)

The presales manager will be evaluated on the following parameters:

• Achievement of monthly qualified lead and site visit targets.
• Lead response time and follow-up adherence.
• Call productivity and contactability ratio.
• Lead qualification and lead-to-site-visit conversion ratio.
• Scheduled-to-conducted site visit ratio.
• Project-wise and source-wise lead performance.
• Accuracy and timely submission of MIS and CRM data.
• Team productivity and individual target achievement.
• Quality of customer interactions and adherence to SOPs.
• Contribution to site visits, bookings, and overall sales performance.

Required Skills & Competencies

• Strong team leadership and people management skills.
• Excellent verbal communication and customer-handling abilities.
• Strong understanding of telecalling, lead qualification, and follow-up techniques.
• Ability to handle customer objections and generate interest in real estate projects.
• Proficiency in CRM systems, Excel, Google Sheets, and MIS reporting.
• Strong analytical skills to interpret team performance and conversion data.
• Excellent coordination and time-management skills.
• Ability to work under pressure and achieve monthly targets.
• Strong problem-solving skills and a results-oriented mindset.

Educational Qualifications

• Graduate in any discipline.
• An MBA in marketing or a related field will be an added advantage.

Preferred Candidate Profile

• 7+ years of experience in presales, telecalling, or lead generation, preferably in the real estate industry.
• Prior experience managing and leading a team of telecallers or presales executives.
• Experience in handling high-volume enquiries and generating site visits for residential projects.
• Demonstrated ability to achieve team targets and improve conversion ratios.
• Strong process orientation, discipline, accountability, and reporting skills.
• Immediate joiners preferred.

Interested candidates can share their resumes on [phone removed].