Presales Manager

Duville Estates Private Limited is looking for an experienced Pre-Sales professional to manage lead tracking, customer engagement, follow-ups, site visit monitoring, and CRM activities for its real estate projects.

Key Responsibilities

• Monitor and track daily incoming leads through website, outdoor advertising, walk-ins, and other channels.
• Track organic website traffic and lead performance.
• Manage daily productivity of the pre-sales team, including outbound calling and repeat site-visit follow-ups.
• Monitor and audit site visits to identify challenges and improve conversion.
• Generate and maintain reports for weekly business reviews.
• Drive customer referrals and loyalty initiatives from existing customers.
• Engage with existing customers through multiple channels to encourage repeat purchases and referrals.
• Ensure timely and consistent follow-ups with prospects to avoid lead drop-offs.
• Maintain accurate records of leads, site visits, revisits, and pipeline updates.
• Ensure compliance with internal processes, pricing guidelines, floor plans, and apartment specifications.
• Handle customer escalations and support the team in resolving customer queries.

Required Skills

• Strong communication, customer handling, and negotiation skills.
• Good escalation-handling and problem-solving abilities.
• Strong follow-up and lead-conversion skills.
• Experience in monitoring and auditing site visits and sales data.
• Good knowledge of CRM software and reporting tools.
• Understanding of real estate sales and pre-sales processes.
• Ability to manage and coordinate with a pre-sales team.

Education & Experience

• Bachelor's degree, preferably in Marketing or a related field.
• 5 - 8 years of total experience, with relevant experience in the real estate industry.
• Practical knowledge of marketing concepts and real estate operations.
• Hands-on experience in managing CRM software, lead pipelines, and sales reports.