Presales Manager - Call Centre

Your Key Responsibilities:

- Identifying and implementing new mode of operations and moving beyond the traditional call centre operations to do business.

- Responsible for strategizing PreSales business involvement in pre-launch, launch, ATL activities and direct marketing.

- Leverage technology and automation to improve operational processes, reduce costs, and increase productivity.

- Collaboration with marketing, sales and operations team for efficient lead generation and end to end closure.

- Identify and implement process improvements to streamline operations across the group's Presales business.

- Lead, mentor, and develop teams involved in operations, ensuring high levels of performance, engagement, and job satisfaction.

- Crafting the business approach, cost benefit analysis for all projects within the group.

Experience & Education:

- Degree in Business Administration, Operations Management, or a related field; MBA preferred.

- Minimum of 10 years of experience in business operations management.

- Strong leadership skills with the ability to motivate and inspire teams.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.

- Vendor management.

- Proven track record of driving business growth through effective operations management.

- Strong analytical and problem-solving skills.

- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

- Experience in implementing technology and automation solutions to enhance operational efficiency.

Why Join Us:

- Be part of a fast-growing, high-impact brand.

- Opportunity to build and shape a high-performing sales team.

- Work in a dynamic environment with strong career growth opportunities.