Presales Executive

Key Responsibilities:

1. Lead Qualification & Customer Engagement:

• Respond to inbound customer inquiries via chat, email, and calls.
• Identify potential customers and qualify leads for the sales team.
• Provide detailed product information and recommend suitable rental plans.

1. Online Sales & Conversion:

• Engage with customers through online platforms to drive conversions.
• Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience.
• Follow up with interested customers to ensure order completion.

1. CRM & Data Management:

• Maintain accurate records of customer interactions and inquiries in the CRM system.
• Track and analyze customer data to improve sales performance.

1. Collaboration with Sales & Marketing Teams:

• Work closely with the sales team to ensure smooth handover of qualified leads.
• Provide insights to the marketing team on customer preferences and trends.

1. Customer Relationship Management:

• Build and maintain long-term relationships with potential and existing customers.
• Ensure high customer satisfaction through prompt and professional service.

Key Requirements:

• Education: Bachelor's degree in Business, Marketing, or a related field.
• Experience: 1-3 years in online sales, pre-sales, telesales, or customer support.
• Skills:
• Excellent communication and persuasion skills.
• Strong understanding of e-commerce sales and online customer behavior.
• Experience with CRM tools and online sales platforms.
• Ability to multitask and work in a fast-paced environment.