Presales Executive

Job Description

Location: Chennai

Experience: 3 –5 years

Type: Full-time

About Klenty

Klenty is a healthcare technology company building solutions to improve healthcare communication and engagement.

We're looking for a Presales professional who will work closely with customers across the journey — from understanding their requirements to onboarding, product adoption, and ongoing engagement.

What You'll Do

• Understand customer requirements and identify how Klenty can solve their needs.
• Conduct product walkthroughs and solution discussions with prospects.
• Support the sales team during the evaluation and decision-making process.
• Own the customer onboarding process once a customer comes on board.
• Guide customers through product setup, training, and initial adoption.
• Act as a key point of contact for customers and ensure a smooth experience.
• Coordinate with Product, Engineering, and Sales to resolve customer requirements and issues.
• Collect customer feedback and share insights with the Product team.
• Identify opportunities to improve onboarding, adoption, and customer experience.

What We're Looking For

• 3–5 years of experience in Presales, Customer Success, Customer Onboarding, Implementation, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Comfortable speaking with customers and understanding their problems.
• Strong ownership and follow-up skills.
• Ability to manage multiple customers and priorities.
• Quick learner who is comfortable with SaaS products and technology.
• Experience in healthcare or B2B SaaS is a plus.