Presales Executive

Company: CherishX

Location: Kirti Nagar, New Delhi

Experience: 1-3 Years / Freshers can apply

Working: 5.5 days + 2 WFH

About CherishX

CherishX is a growing celebrations and experiences company offering events, dcor, gifting and memorable experiences for individuals and corporate clients.

About the Role

We are looking for a dynamic and customer-focused Pre-Sales Executive to join our team. The ideal candidate will be the first point of contact for customers exploring our event and celebration services. You will understand customer requirements, qualify leads, recommend suitable event packages, and coordinate with the sales and operations teams to ensure a seamless customer Journey.

Key Responsibilities

• Handle inbound leads through calls, WhatsApp, emails, website inquiries, and social media.
• Understand customer requirements for birthdays, anniversaries, proposals, baby showers, romantic experiences, corporate events, and other celebrations.
• Explain event packages, pricing, customization options, and available venues.
• Qualify leads based on budget, location, event date, and customer expectations.
• Schedule consultations or hand over qualified leads to the Sales team.
• Maintain accurate customer information and lead status in the CRM.
• Follow up with prospective customers to maximize conversion opportunities.
• Coordinate with Operations, Vendor Management, and Design teams for feasibility checks.
• Ensure prompt responses and maintain high customer satisfaction.
• Achieve daily, weekly, and monthly lead qualification and conversion targets.
• Stay updated on new event offerings, seasonal campaigns, and promotions

Who We're Looking For

Required Skills :

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Customer-first approach with persuasive communication skills.
• Basic sales and negotiation skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM tools and Microsoft Office
• Strong organizational and time management skills.

Preferred Qualifications :

• Bachelor's degree in Business, Marketing, Hospitality, Event Management, or a related field.
• Experience in event management, hospitality, wedding planning, luxury services, or customer service is preferred.
• Freshers with excellent communication skills are also encouraged to apply.
• CRM data accuracy and follow-up adherence.

What We're Looking For

• Passion for creating memorable customer experiences.
• Positive attitude and solution-oriented mindset.
• Ability to build rapport quickly with customers.
• Detail-oriented and proactive in following up with leads.
• Comfortable working on weekends and during festive seasons when required.

Why Join Us?

• Opportunity to work in the fast-growing celebrations and event industry.
• Performance-based incentives.
• Learning and career growth opportunities.
• Collaborative and energetic work culture.
• Exposure to premium event planning and customer experience management.

Apply Now

Interested candidates can share their CV at: [email removed]

Immediate joiners preferred.