Presales Executive

Role & responsibilities

Handle incoming customer enquiries and leads through calls, WhatsApp, and other channels.

• Understand customer requirements and provide information about residential projects, villas, and plots.
• Explain project features, specifications, pricing, payment plans, and other relevant details.
• Qualify leads based on customer requirements, budget, location, and purchase timeline.
• Coordinate and schedule site visits for prospective customers.
• Follow up with leads regularly and update lead status in the CRM.
• Coordinate with the Sales team and ensure smooth handover of qualified leads.
• Maintain accurate records of customer interactions and follow-ups.
• Assist the Sales team in achieving monthly lead-conversion and sales targets.
• Coordinate with internal teams such as Sales, Marketing, CRM, Projects, and Accounts when required.
• Provide timely responses to customer queries and maintain a professional relationship with prospects.

Required Skills

• Good communication and interpersonal skills.
• Strong convincing and presentation skills.
• Customer-focused approach with good follow-up ability.
• Basic knowledge of real estate / construction projects is preferred.
• Good working knowledge of MS Office and CRM software.
• Ability to handle multiple leads and follow-ups systematically.
• Good Tamil and English communication skills preferred.