Presales Executive

Location: Pune
Department: Sales / Pre-Sales
Experience: 1-4 Years
Industry: Real Estate

Job Summary:
We are looking for a Pre-Sales Executive to handle inbound and outbound customer enquiries, qualify leads, provide project information, and generate site visits. The role involves voice and non-voice communication through calls, WhatsApp, CRM, and other digital channels.

Key Responsibilities:

• Handle inbound and outbound calls with prospective customers.
• Understand customer requirements, budget, location preference, and property needs.
• Explain project details, amenities, pricing, offers, and payment plans.
• Qualify leads and identify genuine sales prospects.
• Follow up with leads through calls, WhatsApp, SMS, and email.
• Generate and schedule site visits for qualified customers.
• Maintain accurate lead details and follow-ups in the CRM system.
• Coordinate with the Sales team for site visits and further customer handling.
• Ensure regular follow-up with prospects to improve lead conversion.
• Achieve assigned site visit and lead conversion targets.
• Maintain professional customer relationships throughout the pre-sales process.