Presales Caller

Job Title: Pre-Sales Caller Luxury Real Estate

Industry: Real Estate / Luxury Residential Projects
Department: Sales & Marketing
Experience: 1-4 Years
Location: Ranchi, Jharkhand

Job Description

We are looking for a confident and customer-oriented Pre-Sales Caller to handle enquiries for our luxury and ultra-luxury residential projects. The candidate will be responsible for connecting with prospective customers, understanding their property requirements, qualifying leads, and scheduling site visits for the sales team.

Key Responsibilities

• Make outbound calls and follow up on leads generated through digital marketing, property portals, and other sources.
• Understand customer requirements, budget, location preferences, and purchase timelines.
• Explain project details, amenities, location advantages, and key property features to prospective buyers.
• Qualify leads and schedule site visits or meetings with the sales team.
• Maintain regular follow-ups with prospective customers and update lead status in the CRM.
• Coordinate with the sales team to ensure effective lead management and conversion.
• Maintain accurate records of calls, customer interactions, enquiries, and site visits.
• Deliver a professional customer experience aligned with the premium positioning of the projects.

Candidate Requirements

• Graduate in any discipline preferred.
• 1-4 years of experience in telecalling, pre-sales, telesales, or customer relationship management.
• Real estate or property sales experience preferred; luxury real estate experience will be an advantage.
• Excellent communication skills in Hindi and English.
• Strong follow-up, convincing, and customer-handling skills.
• Basic knowledge of MS Excel, CRM software, and lead management.
• Target-oriented, confident, and professional approach.

Preferred Candidate: Candidates with experience in real estate pre-sales, premium residential projects, luxury apartments, and villa sales.