Presales and Solution Consultant

BPO - Presales, Solutions & Bid Management

Role Overview

We are seeking an experienced pre-sales individual to join the BPO Presales, Solutions, and Bid Management team.

This role sits within the BPO line of business.

This role is designed for someone who can contribute immediately to AI-driven solutioning, bid management, and client business transformation initiatives.

The individual will work across sales, solutioning, delivery, and digital teams in support of designing and positioning AI-enabled managed services while supporting end-to-end presales and bid lifecycle activities for both financial and non-financial services.

Key Responsibilities

Presales & Bid Management

• Support end-to-end bid lifecycle including RFIs/RFPs, proposal creation, and client presentations
• Develop compelling proposals and solution narratives highlighting AI, automation, and analytics capabilities
• Coordinate bid timelines, compliance, and documentation accuracy
• Maintain reusable assets such as proposal templates, case studies, and presentations
• Participate in client discussions, demos, and workshops

Solutioning

• Assist in designing AI-enabled managed services across enterprise value chains
• Support development of operating models, SLAs/XLAs, KPIs, governance frameworks, and transition approaches
• Contribute to AI-led use cases

AI, Automation & Digital Integration

• Collaborate with digital teams to position platforms
• Identify opportunities to embed AI and automation into presales and solution workflows
• Research market trends, competitor offerings, and emerging AI use cases

Commercial & Analytical Support

• Support pricing, cost modelling, and business case development
• Analyse financials, benchmarks, and productivity metrics
• Ensure solutions are commercially viable and operationally feasible

Project & Stakeholder Coordination

• Work with cross-functional teams including sales, delivery, pricing, and transition
• Track project progress, dashboards, and financial performance
• Ensure effective communication and issue tracking
• Manage multiple priorities in a fast-paced environment

Qualifications & Experience

• Tertiary qualifications
• Previous experience in BPO presales, consulting, BPM/BPO, or solutioning environments
• Strong understanding of business processes, i.e., Finance & Accounting processes
• Strong knowledge of AI, analytics, and automation
• Familiarity with ERP systems (SAP, Oracle, Workday)
• Strong proficiency in MS Office and AI tools

Key Skills

• Strong analytical and structured problem-solving ability
• Excellent communication and presentation skills
• Ability to translate business requirements into solution narratives
• Attention to detail with big-picture thinking
• Strong collaboration skills

Personal Attributes

• Client-centric and commercially aware mindset
• High learning agility and adaptability
• Proactive and solution-oriented approach
• Strong stakeholder management skills
• Leadership potential and ownership mindset