{"@context":"https://schema.org","@type":"JobPosting","title":"Premier Relationship Manager-811","description":"

Premier Relationship Manager 811

Role and Responsibility.

Manage and service a portfolio of mapped Kotak 811 customers (emerging/mass affluent segment)
Drive revenue through cross-selling of banking and wealth products such as CASA, Mutual Funds, Insurance, Credit Cards, and Loans
Build, deepen, and maintain strong customer relationships through regular telephonic and digital engagement
Act as a single point of contact (SPOC) for all customer queries, servicing, and relationship needs
Identify customer needs and recommend suitable financial/investment solutions based on their profile and behavior
Enhance portfolio value by increasing AUM, customer activation, and product penetration
Ensure high standards of customer satisfaction, engagement, and retention
Promote digital banking usage and drive adoption of Kotak digital platforms
Handle service requests and resolve customer issues within defined TATs
Ensure compliance with all regulatory and internal banking guidelines including KYC/AML norms
Achieve assigned sales, revenue, and portfolio growth targets

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