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Job Description Senior Executive / Executive
Pre-Sales (Client Success & Booking Support)
Position Overview
We are looking for a dynamic and customer-focused Executive/Senior Executive Pre-Sales to
join the MyBiz Corporate Team at our Mumbai location on 3rd Party Payroll.
The ideal candidate should have strong client-facing experience, excellent communication skills,
and the ability to provide end-to-end pre-booking assistance to corporate clients. The role involves
driving product awareness, understanding client requirements, resolving booking-related concerns,
and ensuring a seamless booking experience across flights, hotels, rail, buses, and other travel
services.
Key Responsibilities
Act as the primary point of contact for corporate clients during the pre-booking journey.
Provide end-to-end assistance on all pre-booking and booking-related queries through Chat,
E-mail, Phone, CRM, and Virtual Meetings.
¢ Conduct product awareness sessions, platform walkthroughs, and feature demonstrations for new
and existing corporate clients, if required.
¢ Understand client requirements and recommend the most suitable travel solutions and platform
features whenever requested.
¢ Resolve client concerns related to booking flows, travel policies, approval workflows, expense
integrations, pricing, inventory, and platform functionalities.
¢ Coordinate with Product, Technology, Supply, Operations, and Account Management teams to
ensure timely resolution of client issues.
¢ Guide clients through the booking process while ensuring a seamless customer experience.
¢ Analyze customer feedback and identify recurring concerns to drive process improvements and
product enhancements.
¢ Maintain high customer satisfaction by providing prompt, accurate, and professional support.
¢ Stay updated with MyBiz product enhancements, travel industry trends, and corporate travel
policies.
Preferred Skills & Qualifications
¢ Bachelor's degree in any discipline.
¢ 25 years of experience in Client Support, Pre-Sales, Customer Success, Travel Operations, or
Corporate Travel.
¢ Prior experience in the travel industry will be highly preferred.
¢ Excellent verbal and written communication skills.
¢ Strong client handling and stakeholder management abilities.
¢ Good understanding of travel booking processes (Flights, Hotels, Rail, Bus, etc.).
¢ Ability to understand business requirements and provide solution-oriented recommendations.
¢ Proficiency in MS Office (Excel, PowerPoint, Outlook).
¢ Strong analytical, problem-solving, and multitasking skills.

¢ Ability to work in a fast-paced environment while managing multiple client interactions.
Preferred Candidate Profile
¢ Client-centric mindset with excellent interpersonal skills.
¢ Confident in interacting with enterprise and corporate clients.
¢ Strong ownership, accountability, and attention to detail.
¢ Quick learner with the ability to understand new products and features.
¢ Team player with a proactive approach to problem-solving.
Location
Mumbai
Why Join Us?
¢ Opportunity to work with leading enterprise customers.
¢ Exposure to SaaS-based Corporate Travel & Expense solutions.
¢ Cross-functional collaboration with Product, Technology, Sales, and Operations teams.
¢ Career growth in a rapidly expanding B2B travel technology business.