Pre sales

• Handle inbound and outbound calls with prospective customers.
• Contact leads generated through digital marketing, portals, references, and other sources.
• Understand customers' budget, location preference, property requirements, and purchase timeline.
• Explain project details including location, configuration, amenities, pricing, payment plans, and offers.
• Qualify leads and identify genuine and high-potential prospects.
• Maintain regular and systematic follow-ups with prospective customers.
• Generate and schedule site visits for qualified leads.
• Coordinate with the Closing/Sales Team for scheduled site visits and further conversion.
• Maintain accurate records of calls, follow-ups, customer interactions, and site visits in CRM.
• Achieve assigned daily, weekly, and monthly calling and site-visit targets.
• Follow up with customers after site visits and update the sales team regarding customer feedback.
• Build and maintain good relationships with prospective customers.
• Ensure timely responses to customer queries and provide relevant project information.
• Maintain proper lead funnel and ensure that no genuine lead is left unattended.
• Coordinate with marketing and sales teams to improve lead quality and conversion.
• Prepare regular reports on calls, connected leads, qualified leads, follow-ups, and site visits.Role & responsibilities

Preferred candidate profile

• Prior experience in real estate pre-sales, telecalling, inside sales, or customer relationship management will be preferred.
• Candidates with experience in the Navi Mumbai real estate market will be an added advantage.
• Candidates who have worked with a real estate developer or handled property-related leads will be preferred.
• Freshers with excellent communication skills and a strong interest in real estate may also be considered.

• Good communication and interpersonal skills.
• Strong convincing and sales skills.
• Good telephone etiquette and customer-handling ability.
• Ability to understand customer requirements and recommend suitable properties.
• Strong follow-up and relationship-management skills.
• Target-oriented and self-motivated approach.
• Basic knowledge of MS Excel and CRM software.
• Ability to work in a fast-paced real estate environment.