Pre-Sales Support Specialist

PRE-SALES SUPPORT SPECIALIST

Position Title: Pre-Sales Support Specialist

Department: Sales / Business Development

Location: Hyderabad, India

Employment Type: Full-Time

Experience: 3 To 6 years

Position Purpose

Support Sales and Business Development teams across opportunity research, RFx/proposal development, customer intelligence, presentations, and sales collateral. Work closely with Sales, BD, Technical SMEs, Operations, and Proposal teams to deliver timely, accurate, and high-quality customer responses.

Work Hours

The position may require extended working hours across different time zones based on business requirements and customer commitments.

Key Responsibilities

Pre-Sales & RFx Support

• Support RFI, RFP, RFQ, ITT, and other RFx responses from requirement review through submission.
• Prepare compliance matrices, response trackers, and action-item lists.
• Coordinate with SMEs to gather and consolidate technical, operational, commercial, and organizational inputs.
• Draft and consolidate proposal responses, executive summaries, capability statements, and solution narratives.
• Manage proposal timelines, reviews, approvals, and submission requirements.

Sales & Business Development Support

• Conduct accounts, customer, market, and opportunity research across target utilities, telecom, engineering, and technology organizations.
• Support account mapping, lead generation, customer intelligence, pre-call research, and opportunity briefs.
• Maintain opportunity trackers and CRM/sales databases.

Presentations & Sales Collateral

• Develop PowerPoint presentations, capability decks, case studies, customer presentations, and sales collateral.
• Translate technical and operational information into clear, customer-facing content.
• Develop customized content based on customer and opportunity requirements and coordinate with SMEs for validation.

Knowledge & Proposal Management

• Maintain case studies, credentials, capability statements, project references, and reusable proposal content.
• Maintain proposal calendars, trackers, and status reports.
• Support post-submission clarifications, presentations, and customer follow-ups.

Required Skills & Qualifications

• Bachelors (or) masters degree in engineering, business, or a related discipline.
• Mandatory exposure to telecom, utilities, GIS, fiber, engineering services, IT/technology, or professional services.
• 36 years of experience in pre-sales, proposal/bid management, sales support, or business development support.
• Experience supporting RFP/RFI/RFQ responses and proposal development, with strong written and verbal communication skills.
• Proficiency in MS Word, PowerPoint, and Excel, with strong research, analytical, and content-development skills.
• Strong coordination and stakeholder-management skills, with the ability to manage multiple SMEs, priorities, and tight deadlines while maintaining accuracy and attention to detail.

Preferred Skills

• Familiarity with Salesforce or other CRM platforms.
• Experience with LinkedIn Sales Navigator, ZoomInfo, Apollo, or similar platforms.
• Familiarity with proposal/bid management methodologies such as Shipley.
• Experience working with distributed/global teams, particularly U.S.-based customers and sales teams.

Key Competencies

• Strong RFx/proposal coordination, research, written communication, and content development skills.
• Ability to consolidate technical information and develop customer-facing presentations.
• Strong analytical, stakeholder-management, and deadline-management skills.
• Proactive, collaborative, detail-oriented, and capable of managing multiple opportunities simultaneously.

Success Measures

• Timely and high-quality support for RFx and sales opportunities.
• Improved quality, consistency, and turnaround time of proposals and customer deliverables.
• Accurate and up-to-date sales and proposal content.
• Effective coordination across Sales, BD, SMEs, and Operations.
• High-quality customer presentations, collateral, and opportunity intelligence.Role & responsibilities

Preferred candidate profile