Pre Sales Executive

Role & responsibilities

Key Responsibilities

• Handle enquiries from customers through calls, digital campaigns, website enquiries, and other lead sources.
• Make outbound calls to prospective customers and generate interest in the company's real estate projects.
• Understand customer requirements such as budget, preferred location, property type, and investment purpose.
• Explain project details, location advantages, pricing, amenities, payment plans, and other relevant information to customers.
• Qualify leads based on customer requirements, budget, purchase intent, and timeline.
• Schedule site visits and coordinate with the Sales Team for further follow-up.
• Follow up with prospective customers regularly through calls and WhatsApp.
• Maintain accurate and updated customer information in the CRM / lead management system.
• Ensure timely follow-up on all assigned leads.
• Coordinate with the Sales Team and Team Leader regarding qualified leads and site visit requirements.
• Track lead status and update call remarks, follow-up dates, and customer responses.
• Achieve daily, weekly, and monthly calling and lead-generation targets.
• Work towards achieving site visit and conversion targets.
• Handle customer queries professionally and provide accurate project information.
• Maintain a positive and professional relationship with prospective customers.
• Prepare and share daily/weekly reports as required by the Team Leader or Head.

Key Performance Indicators (KPIs)

• Number of calls made per day
• Lead qualification rate
• Qualified leads generated
• Site visits scheduled
• Site visit conversion
• Follow-up effectiveness
• Lead-to-sales conversion
• CRM data accuracy and timely updates
• Achievement of monthly targets

Preferred candidate profile

• Confident and comfortable speaking with customers over the phone.
• Highly energetic and target-driven.
• Willing to make a high volume of calls and conduct regular follow-ups.
• Prior experience in real estate pre-sales or property sales will be an advantage.
• Strong ability to convert enquiries into qualified leads and site visits.
• Professional attitude with a customer-focused approach.