Pre-Sales Executive

Key Responsibilities

• Handle inbound and outbound calls for property enquiries.
• Understand customer requirements including budget, location, configuration, and purchase timeline.
• Qualify leads based on buying intent and project suitability.
• Provide basic project information and recommend relevant properties.
• Schedule and confirm site visits for prospective customers.
• Conduct regular follow-ups through calls and WhatsApp.
• Maintain accurate customer records and activity updates in CRM.
• Coordinate with Relationship Managers and sales teams for lead handover.
• Reactivate old leads and maintain engagement with potential buyers.
• Ensure a professional and positive customer experience during every interaction.

Required Skills

• Excellent communication and interpersonal skills.
• Strong telecalling and customer handling abilities.
• Lead qualification and follow-up management.
• Basic sales and objection-handling skills.
• CRM and data management knowledge.
• Good listening and relationship-building skills.
• Ability to work in a target-driven environment.

Language Requirements

• English (Mandatory)
• Kannada, Hindi, Telugu, or Tamil will be an added advantage.

Preferred Experience

Candidates with experience in Real Estate, Pre-Sales, Telecalling, Inside Sales, Customer Service, Banking, Insurance, Education, or Lead Generation will be preferred.

Freshers with excellent communication skills and a strong learning attitude may also apply.

Key Performance Indicators (KPIs)

• First-contact response time
• Calls made
• Contact rate
• Qualified leads generated
• Qualification rate
• Site visits scheduled
• Site visit show-up rate
• Follow-up completion
• CRM accuracy
• Lead handover quality
• Database reactivation
• Customer communication quality