Pre- Sales Executive/Senior Executive

About Us

Puravankara Limited is a premier real estate developer shaping the future of residential and commercial spaces through visionary thinking, exceptional execution, and a relentless focus on customer value. Guided by our YOU philosophy, we place customers, occupiers, investors, and communities at the heart of every decision—creating thoughtfully designed spaces and enduring experiences. By integrating innovation, trust, design excellence, sustainability, and long-term value creation, we deliver developments that elevate lifestyles, empower businesses, and support responsible urban growth. More than creating real estate, we build future-ready communities and destinations that set enduring standards of excellence.

At Puravankara, diversity of thought, inclusion, and responsible growth are fundamental to our continued success. We are committed to cultivating an environment where individuals from diverse backgrounds, experiences, and perspectives are respected, empowered, and enabled to reach their fullest potential. Through a culture founded on equity, collaboration, and mutual respect, we foster innovation, strengthen performance, and create opportunities that drive sustainable business outcomes. By embracing inclusive practices and long-term thinking, we empower our people to create meaningful impact for our customers, communities, and the environment.

Job Overview:

The Presales Associate will play a crucial role in managing inbound and outbound calls, handling digital leads from various platforms, and supporting the presales team in delivering tailored solutions to clients. This role will require a strong focus on lead follow-up activities and ensuring effective communication with potential customers, contributing to the overall sales goals.

Key Responsibilities

Lead Management and Communication:

• Handle inbound and outbound calls for digital leads generated through various platforms and captured in Salesforce.
• Follow up on digital leads promptly and professionally to maximize customer engagement and conversions.
• Maintain detailed and accurate records of client interactions, including follow-up activities and customer feedback.

Client Engagement and Support:

• Provide timely information and assistance to prospective customers, addressing queries about properties, services, and offers.
• Assist in identifying the specific needs of clients to help guide them to the most suitable property solutions.
• Schedule site visits, property demos, and follow-up calls to maintain engagement with clients throughout the sales process.
• Stay informed about the latest real estate trends and market information to assist in client conversations and provide relevant property options.

Collaboration and Team Support:

• Work closely with the presales team to ensure that customer inquiries and leads are managed effectively.
• Assist in sharing lead status updates and feedback with the team to ensure seamless coordination.

Follow-Up Activities:

• Proactively follow up with leads and prospects to ensure continuous engagement and progress through the sales pipeline.
• Work with the team to develop strategies for reaching out to customers and scheduling site visits or meetings.

Salesforce Management:

• Log and update all lead-related information in Salesforce, ensuring accurate tracking of each lead's status and activity.
• Monitor and review leads to ensure timely follow-up and prompt responses to customer inquiries

Performance Monitoring and Reporting:

• Monitor and track team performance metrics, including client interactions, lead conversions, and overall team effectiveness.
• Assist in preparing reports for leadership, focusing on achievements, challenges, and potential areas for improvement.

Team Development and Training:

• Address customer concerns or issues promptly, escalating to the appropriate team members when necessary.
• Ensure all client interactions are handled with professionalism and in a customer-centric manner, fostering positive relationships.

Qualifications

• Bachelors degree or equivalent in Business, Communication, or a related field (preferred)..
• 2 years of experience in customer service, sales, or a related field (preferably within the real estate sector).
• Basic understanding of real estate products and market trends is a plus.
• Strong communication and interpersonal skills, with a focus on customer engagement and satisfaction.
• Proficiency in CRM systems, calling platform and Microsoft Office tools

Key Competencies

• Strong phone etiquette and a confident, professional communication style.
• Ability to manage and prioritize multiple leads simultaneously.
• Goal-oriented with a focus on achieving performance targets.
• Strong organizational skills and attention to detail.

Working Conditions (if relevant)

• Working on weekends (Saturday and Sunday) may be required based on business needs.
• Must be comfortable working in shifts and adapting to varying work hours.
• Should be open to occasional travel to site sales offices based on business requirements.
• Must be flexible to take on additional tasks or responsibilities as needed to support business goals.