Pre-sales Executive (Freshers)

Location: Delhi

Employment Type: Full-time

Experience: 0–1 Year in Pre-Sales

About Cox & Kings

For over 265 years, Cox & Kings has been a pioneer in shaping the travel industry, earning

the trust of millions of travellers across the globe. Today, we are redefining the future of

travel by delivering exceptional leisure, corporate, MICE, and customized travel experiences

powered by innovation, customer obsession, and operational excellence.

At Cox & Kings, we believe great journeys begin with great people. As we accelerate our

growth, we're building a high-performing team of passionate professionals who thrive on

creating impact, driving business growth, and delivering extraordinary customer experiences.

If you're ambitious, results-driven, and excited to be part of a legacy brand that's writing its

next chapter, we'd love to have you on this journey.

Who are we looking for

We're looking for a dynamic, performance-driven Pre-Sales Executive who thrives on the

energy of a first conversation -someone who can turn an inquiry into genuine interest, and

genuine interest into a qualified, sales-ready lead. This role sits at the front line of the

customer journey, where speed, consultation quality, and process discipline directly shape

how many conversations turn into bookings.

If you're target-driven, comfortable across calls, WhatsApp, and email in the same day, and

enjoy the process side of sales as much as the conversation itself - we'd love to meet you.

Job Roles and Responsibilities:

● Lead Conversion: Drive lead conversions across calls, WhatsApp, and email,

moving inquiries efficiently through the pipeline.

● Client Engagement: Ensure high-quality client engagement and consultation

standards at every touchpoint.

● Cross-Functional Coordination: Coordinate with Sales, Operations, and Product

teams for smooth, timely closures.

● Escalation Handling: Manage escalations for high-priority clients and critical cases

with care and urgency.

● CRM & Reporting: Maintain CRM hygiene, accurate lead allocation, and reporting

discipline.

● Target Delivery: Ensure monthly targets and revenue goals are met or exceeded.

Skills & Qualifications Required:

● Graduate in any discipline (Travel & Tourism preferred).

● 0–1 year of experience in Pre-Sales / Travel Sales.

● Strong knowledge of domestic and international travel destinations.

● Excellent communication, negotiation, and conflict-management skills.

● Strong analytical skills for tracking performance and optimizing conversions.

● Proficient in CRM tools, Excel, and sales reporting dashboards.

● Highly target-driven, process-oriented, and execution-focused.

Key Performance Indicators (KPIs)

● Revenue vs. monthly target

● Lead-to-booking conversion ratio

● Lead response & follow-up TAT

● Average ticket size growth

● Drop-off & escalation control

● CRM discipline, reporting & forecast accuracy