Pre sales /consumer Presales

Role & responsibilities

Key Responsibilities

• Serve as the first point of contact for inbound consumer sales inquiries across phone and digital chat channels 
• Understand customer needs quickly and identify product-fit opportunities across Microsoft consumer offerings 
• Use consultative selling techniques to recommend relevant devices, software, and add-on solutions 
• Guide customers through the purchase journey and help move them toward a buying decision 
• Handle objections professionally and build trust through knowledgeable, customer-friendly conversations 
• Recommend follow-up actions and schedule future touchpoints where appropriate 
• Accurately document customer interactions, needs, and outcomes in CRM/sales systems 
• Capture customer insights and feedback to improve the overall sales experience 
• Maintain high standards of privacy, security, compliance, and customer data handling 
• Meet defined performance goals for sales conversion, customer satisfaction, and productivity 

Required Skills (Technical + Functional)

• Consultative sales and telesales/Techno Sales capability
• Strong verbal and written communication skills 
• Ability to manage customer conversations over phone and chat 
• Working knowledge of CRM/sales tools and Microsoft Office applications
• Strong pro