Pre-Sales Consultant Chia

About Ramco Systems

Ramco Systems is part of the $1.5 billion+ diversified Ramco Group, a legacy enterprise with deep roots in industries such as cement, textiles, engineering, software, energy, and biotech. With over 75 years of heritage and innovation, the Ramco Group is a global powerhouse that blends traditional business values with modern technologies. Ramco Systems is the Group's technology arm, delivering next-gen enterprise software across Global Payroll, HR, Aviation MRO, ERP, and Logistics. Headquartered in Chennai, India, Ramco serves over 1,000 customers across 35+ countries and is recognized for its AI/ML-based, bot-enabled, and cloud-native solutions. If you're looking to be part of a company that combines innovation, global exposure, and a mission to disrupt legacy systems with intelligent enterprise applications - Ramco is the place to be.

About the Role

Ramco Systems is launching Chia, an enterprise-grade conversational AI agent platform that goes beyond chatbots to deliver true resolution through action-taking AI Agents. Chia is the foundation of a broader AI product strategy, with an AI-first helpdesk launching soon and additional AI-driven products planned across enterprise operations. As a Pre-Sales Consultant, you will play a critical role in shaping customer conversations, demonstrating business value, and helping enterprises envision how Chia AI Agents can transform customer experience at scale—and progressively work across the broader AI product portfolio. This role sits at the intersection of business, technology, and customer experience, and is ideal for someone who can translate complex AI capabilities and product vision into clear, outcome-driven enterprise solutions.

KEY RESPONSIBILITIES

Customer & Sales Engagement

• Partner closely with product team to drive enterprise deals from discovery to closure
• Lead solution discovery sessions to understand customer CX challenges, workflows, and KPIs
• Position Chia as a resolution-first AI Agent platform
• Own product demos, proof-of-concepts (POCs), and trials tailored to customer use cases

Solution Design & Value Articulation

• Identify and diagnose customer pain points across the end-to-end customer experience journey, even when customers are unsure or unclear about how AI can be applied
• Engage CX, business, and IT stakeholders to understand current-state support operations, cost drivers, friction points, and experience gaps
• Proactively envision and pitch CX transformation scenarios, recommending high-impact AI Agent use cases aligned to the customer's industry, maturity, and business goals
• Map customer challenges to action-oriented AI Agent use cases across industry segments
• Translate technical capabilities into clear business outcomes, articulating: ROI and time-to-value; Support cost reduction and deflection rates; CSAT and response-time improvements; Operational efficiency and scalability gains

Technical & Product Alignment

• Translate business requirements into agent behaviours, workflows, and integrations
• Support integration discussions involving APIs, backend systems, and data sources
• Address customer concerns around: Reliability & determinism; Security, compliance (SOC2, ISO, GDPR) ; Observability & control
• Act as the voice of the customer to Product and Engineering teams

Enablement & Thought Leadership

• Contribute to sales playbooks, demo narratives, and pitch decks
• Represent Ramco Chia in customer workshops, industry events, and executive briefings

REQUIRED SKILLS & EXPERIENCE

Must-Have

• 3 - 5 years of experience in Pre-Sales / Solution Consulting / Sales Engineering
• Experience selling or implementing enterprise SaaS platforms
• Strong understanding of Customer Experience (CX), customer support operations, or CRM ecosystems
• Ability to design and explain workflows, integrations, and automation logic
• Excellent communication skills – able to engage CX leaders, IT teams, and business stakeholders

Good to Have

• Exposure to Conversational AI, AI Agents, RPA, workflow automation, or LLM-based systems
• Familiarity with APIs, backend systems, and enterprise integrations
• Experience working with service sector customers
• Hands-on experience running POCs, pilots, or trials in enterprise environments

WHAT MAKES THIS ROLE UNIQUE

• Be part of a brand-new product line at Ramco Systems, built in an entirely new domain — Enterprise AI & AI Agents
• Join the 0 → 1 journey of a next-generation AI platform, shaping how the product, positioning, and use cases evolve from the ground up
• Gain hands-on exposure to cutting-edge AI technologies and real-world enterprise adoption, not just experimentation
• Work closely with enterprise customers and senior decision-makers, influencing how they reimagine and transform customer experience with AI
• Play a key role in helping enterprises adopt AI responsibly, securely, and at scale, backed by strong governance and compliance
• Be part of something larger than a single role—with immense scope for learning, growth, and long-term impact as the AI space rapidly expands.