Pre-Sales Associate

Role & responsibilities

1. Visit Generation

Convert marketing and channel leads into confirmed site visits.

KPIs

• Visit confirmed (VC)
• Lead-to-visit conversion ratio
• Monthly visit targets achieved

2. Lead Qualification & Response

Ensure fast response and accurate qualification of incoming leads.

KPIs

• Lead response time
• Lead qualification accuracy
• Hot lead conversion ratio

3. Show-up Ratio Improvement

Ensure confirmed customers attend site visits.

KPIs

• VP/VC ratio
• No-show reduction
• Visit attendance %

4. CRM Compliance

Maintain accurate lead tracking and follow-up discipline.

KPIs

• CRM update compliance
• Follow-up adherence
• Lead aging control

5. Sales Coordination

Coordinate closely with closing managers for smooth site visits and customer handover.

KPIs

• Visit handover efficiency
• Customer feedback quality
• Deal support contribution

Preferred candidate profile