Pre Process Trainer

Company - Tech Mahindra

Process - International Telecom (Voice) Process

Shift- Canadian Rotational shift, rotational off.

2 way cab facility if address is covered in the boundary.

Minimum 2 years' experience as a pre-process trainer in an International Voice process is mandatory.

Role & responsibilities

1-This position is for Communication Training Team (Voice/Blended)
2-Conduct training for NHT batches & support hiring
3-BQ Management. Conduct refresher for on floor associates
4-Batch and Data handling
5-Floor briefings, PKTs, Dipsticks
6-Attend calibrations
7-Create/update Content
8-Co-ordination with cross functions to drive the process KPIs
9-Process audits and act as Floor support in the absence of NHT batches
10-Ready to train multiple LOB's across business
11-Do regular Coaching & Feedback
12-Provide instructions to summarize each of the provided chat transcripts

Preferred candidate profile

1-Excellent verbal and written communication skills.
2-Excellent interpersonal and customer service skills with attention to details
3-Candidates with prior chat handling experience would be preferred
4-Strong analytical and problem-solving skills
5-Ability to prioritize tasks and to delegate them when appropriate
6-Excellent problem-solving skills
7-Ability to function well in a high-paced and at times stressful environment
8-Candidate should be ready to work in a 24*7environment

Please share your updated CV on [email removed] or whatsapp on - [phone removed].