Practice Lead

Key Responsibilities:

• Strategic Leadership: Define and execute the ServiceNow practice strategy, aligning with organizational goals and market trends.
• Project Oversight: Lead end-to-end ServiceNow implementations, ensuring projects are delivered on time, within scope, and budget.
• Team Management: Build, mentor, and manage a high-performing team of ServiceNow professionals, fostering a culture of excellence and continuous learning.
• Client Engagement: Act as the primary point of contact for clients, understanding their needs, and providing tailored ServiceNow solutions.
• Solution Architecture: Design scalable and sustainable ServiceNow architectures, ensuring integration with existing systems and alignment with best practices.
• Pre-Sales Support: Collaborate with sales teams to develop proposals, conduct product demonstrations, and contribute to business development activities.
• Quality Assurance: Establish and enforce governance frameworks, ensuring the quality and consistency of ServiceNow deliverables.
• Continuous Improvement: Stay abreast of the latest ServiceNow features and industry trends, integrating innovative solutions to enhance service offerings.

Required Qualifications:

• Experience: Minimum of 10 years in IT consulting with at least 5 years specializing in ServiceNow solutions.
• Technical Proficiency: Deep expertise in ServiceNow modules such as ITSM, ITOM, SecOps, HRSD, and GRC.
• Leadership Skills: Proven experience in leading cross-functional teams and managing large-scale ServiceNow projects.
• Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in relevant modules.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Project Management: Strong understanding of project management methodologies, with certifications like PMP or ITIL being advantageous.
• Business Acumen: Ability to identify business opportunities, develop client relationships, and contribute to practice growth.

Preferred Qualifications:

• Advanced Certifications: ServiceNow Certified Application Developer (CAD) or other advanced certifications.
• Industry Experience: Experience working in sectors like federal services, healthcare, or finance.
• Global Exposure: Experience in managing global teams and delivering projects across different geographies.

Key Competencies:

• Strategic Thinking: Ability to envision long-term market trends and align the ServiceNow practice accordingly.
• Problem-Solving: Strong analytical skills to address complex business challenges with innovative solutions.
• Collaboration: Foster a collaborative environment, working seamlessly with internal teams and external partners.
• Adaptability: Stay flexible and adapt to changing client needs and technological advancements.

Application Process:

• Interested candidates are encouraged to submit their resume, highlighting relevant experience and certifications. Shortlisted candidates will be contacted for further discussions.
• This role offers an exciting opportunity to lead and shape the ServiceNow practice within a dynamic organization, driving innovation and delivering impactful solutions to clients.