PPK - Senior Knowledge Specialist (Retail)

ABOUT US

Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future.  Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today's urgent challenges in education, racial equity, social justice, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. 

WHO YOU'LL WORK WITH

 You'll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and you'll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities.

Practices are how we group and organize our solutions and products based on our clients industry or business function. They're integral to how we win and deliver results to our clients and are a key strategic priority within our firm. 

As a Knowledge Management Senior Specialist you will support the Retail Practice, which is a global group that supports all major Retail sectors, including Grocery, Mass, Apparel, Luxury, Specialty, Department Stores, Discount, Restaurants & Food Service, Recreation & Leisure, and more.  Along with being one of the flagship industry practices at Bain, this practice is recognized within the firm as a passionate, energetic and innovative team.

The Knowledge Management (KM) team plays a vital role in leveraging the expertise of our consulting staff, enabling us to achieve outstanding results for our clients. The Senior Specialist supports this effort by engaging with client case teams at both the start and conclusion of cases, addressing questions with Bain's internal knowledge and capturing new insights gained during the process. They also manage existing knowledge, and pinpoint gaps to be addressed by future client case teams.

Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations

• Provide value-added front-line support to case teams by sharing curated best of Bain content, experience and perspectives
• Identify and connect experts within the Bain network to consulting teams
• Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge 
• Develop and package summary documents and provide updated or bespoke analysis 

Lead the capture and sharing of the practice knowledge base  

• Capture and process knowledge onto our global intranet platform from client development and case team efforts

1. Coordinate with other Senior Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base
2. Communicate with case teams and practice affiliates to understand work and solicit most relevant content
3. Manage metadata to facilitate user searching.  Manage inputs to improve advanced analytics and AI output

• Package and codify our best thinking into insights
• Collaborate with practice team members to fill content gaps through new product development and deployment
• Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared
• Use AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes 

Contribute to the development and execution of the practice strategy

• Analyze, understand and interpret underlying drivers of practice performance 

• Support content planning and logistics for annual practice meetings
• Drive practice affiliate engagement, including preparation for experience-sharing calls and publications

Actively contribute to the practice and broader PPK team

• Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives
• Providing coaching and development feedback to junior practice team members

ABOUT YOU 
 

• BA or equivalent undergraduate degree with strong academic credentials
• Preferred 4+ years of professional experience, ideally in a professional services firm environment, or at a Retail company, with exposure to one or more of the following disciplines: knowledge management, research, strategic planning, business development, consulting, marketing, product development, category management, assortment planning, pricing, and/or project management 

• You're intellectually curious 

• You're passionate about the Retail industry and eager to learn about what makes retailers successful

• You have strong analytical abilities and experience bringing innovative and outside the box approaches to problem solving
• You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities 
• Attentive to detail and very organized. You're known for your high-quality work
• You are a regular user of AI tools and have a growth mindset about their use
• You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming
• Superior customer service attitude 
• You keep a positive mindset and high levels of energy and enthusiasm
• Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones
• Strong proficiency in Microsoft Excel, PowerPoint, and Word

WHAT MAKES US A GREAT PLACE TO WORK 

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.