Power Technique Customer Center - Field Service Engineer / Senior Service Engineer - Hubli

Your role

Job Description

• Work towards the Mission statement provided for Power Technique Service (PTS) Division
• The Individual should bear positive attitude to make an efficient, agile and service driven organization
• The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight, Retain existing customer loyalties with increasing YOY.
• Ensure on-time booking of service hours in SJA module & manage forward planning of jobs
• Initiate Direct service to End customers & improve Direct Service business.
• Focus & achieve on timely completion of service issues
• Focus on all the service parameters & stay aligned to the target defined
• Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
• Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.
• Capable of conducting in house training for key customers & dealer team
• Organize Service Camps/Road Shows and other field activities
• Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.)
• Support product companies / Marketing for new product trails
• Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.
• Work on Dealer Team management – Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.
• Support to achieve budgeted spares order booking & sales targets
• Drive self-serviceability module execution
• Capable of independently handling Service Quotes.
  
  

Customer Relationship

• Collect customer feedback on service
• Analyse escalated customer-related problems and work with dealer team to resolve them
• Analyse factors causing dissatisfaction among customers,
• Review measures and take corrective action in coordination with Regional Service Manager, Product specialist
  
  

Compliance with Corporate Guidelines

• Follow in letter and spirit the Atlas Copco Vision, Mission and core values
• Comply with the Atlas Copco Business Code of Conduct
• Comply with the policies and procedures communicated from time to time
• Perform any other tasks given by supervisor from time to time in order to enrich the Corporate Culture
  
  

To succeed, you will need

Qualifications : Degree or Diploma in Mechanical/Electrical Engineering

Knowledge

• 3 to 8 years experience
• Service sales in Compressor / Construction/ Mining industries will be an added advantage
• Good knowledge on Air compressors, Engine will be preferred
  
  

Personality Requirements

• Good communication Skills with an open minded attitude
• Always Ready to gain Knowledge of products and channel dynamics
• Computer Skills – E-mails, MS Office must.
• Interpersonal skills – Approach to Customers professionally
• Energetic, enthusiastic and able to meet stringent deadlines
• Ability to Handle / Deliver under pressure
• Excellent eye for details and quality, able to carryout RCA
• Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time)
• Creativity / Innovative Ideas to resolve issues for satisfying Customers
• Basic knowledge on Spares Parts Business
  
  

In return, we offer you

• A friendly, family like atmosphere
• Plenty of opportunities to grow and develop.
• A culture known for respectful interaction, ethical behaviour and integrity.
• Potential to see your ideas realized and to make an impact.
• New Challenges and new things to learn every day
  
  

Job location

This role requires you to work on-site in Hubli, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.