Power Generation Field Service Technician
Cummins India Limited · Pune · onsite · Posted 1d ago
Undisclosed8–12 yrsfulltimeSourced from
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About this role
Job Summary:
Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer s site.
Key Responsibilities:
stablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Escalates unresolved issues to product specialists / Supervisor
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Escalates unresolved issues to product specialists / Supervisor
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Job Summary
We are seeking a highly motivated and technically competent professional to lead the development, service readiness, and lifecycle support of retrofit emission control solutions and emerging business development products. The role requires end-to-end ownership of new product introduction, field deployment, service infrastructure development, supplier management, quality improvement, and training capability enhancement. The incumbent will act as the bridge between engineering, quality, suppliers, channel partners, and field service teams to ensure successful product launch and sustained customer satisfaction.
Key Responsibilities Product Development Deployment - Drive new products from concept and development stages through successful field implementation and commercialization.
- Lead service readiness activities for newly introduced products, ensuring seamless deployment across service networks.
- Develop Product Introduction Tracking Training (PITT) plans for new products and monitor execution through cross-functional teams.
- Create and manage Service Development Process (SDP) activities using GIEA and Optimus platforms.
- Possess strong knowledge of retrofit emission control devices, emission regulations, and applicable compliance requirements.
- Support deployment, serviceability, and performance improvement of emission reduction technologies across customer installations.
- Coordinate field implementation and compliance monitoring activities related to emission control products.
- Manage supplier relationships for new products and associated service requirements.
- Draft, negotiate, and administer Annual Maintenance Contracts (AMC) and service agreements.
- Work closely with suppliers to ensure quality, service support, spare parts availability, and performance targets are achieved.
- Collaborate with field service teams and channel partners to identify product performance gaps and implement corrective actions.
- Collect, analyze, and translate field data into actionable service improvement initiatives.
- Plan and execute product campaigns, service interventions, and corrective action programs through channel partner networks.
- Ensure timely closure of field issues and continuous improvement activities.
- Represent Business Development products in Product Quality Council (PQC) forums and drive issue resolution.
- Coordinate with multiple Business Units (BUs), Engineering, Quality, Supply Chain, and Service teams for new product launches and support activities.
- Lead quality issue investigations and ensure effective corrective and preventive actions until closure.
- Develop and manage spare parts planning, stocking strategies, and service support infrastructure for new products.
- Ensure parts availability, supply chain readiness, and after-sales support mechanisms are established before product launch.
- Provide technical leadership in the integration of genset controllers and advanced product control systems.
- Support troubleshooting, validation, and field implementation of controller-related systems and accessories.
- Leverage knowledge of gas engines and associated subsystems to support product development and customer applications.
- Develop technical training modules, service manuals, troubleshooting guides, and technical documentation for new products.
- Collaborate with training departments to deploy training programs across service networks.
- Build technical competency within field teams and channel partners to ensure effective product servicing and customer support.
- Prepare technical datasheets, business reports, performance dashboards, and presentations for leadership reviews.
- Present product performance, field feedback, quality initiatives, and strategic recommendations to senior management.
- Provide data-driven insights to support business decisions and product roadmap planning.
- Bachelors Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or related discipline.
- 8-12 years of experience in product development, service engineering, after-sales support, emissions solutions, power generation, automotive, or industrial equipment domains.
- Experience managing retrofit emission control systems and regulatory compliance requirements.
- Hands-on experience with supplier management and AMC contract administration.
- Exposure to gas engines and related accessories is preferred.
- New Product Introduction (NPI) Management
- Emission Compliance and Retrofit Technologies
- Service Development Aftermarket Support
- Supplier and Contract Management
- Root Cause Analysis and Quality Improvement
- Cross-functional Stakeholder Management
- Spare Parts Planning and Supply Chain Coordination
- Controller Integration and Diagnostics
- Training Development and Capability Building
- Data Analytics and Technical Presentation Skills
- Project Management and Execution Excellence
This role is ideal for a professional who can successfully transform innovative products into scalable, service-ready solutions while ensuring quality, field performance, and customer satisfaction throughout the product lifecycle.
Key Competencies
- Customer Focus: Builds strong customer relationships and delivers customer-centric technical solutions.
- Communicates Effectively: Communicates technical information clearly and effectively with customers, technicians, supervisors, and other stakeholders.
- Manages Complexity: Analyzes complex technical information and effectively identifies solutions to challenging problems.
- Technical Problem Solving: Applies structured troubleshooting and diagnostic approaches to identify root causes and resolve technical issues.
- Develops Talent: Coaches technicians and apprentices, shares technical knowledge, and supports the development of others.
- Manages Conflict: Handles challenging customer or workplace situations professionally and effectively.
- Self-Development: Demonstrates continuous learning and actively develops technical and professional capabilities.
- Health Safety Mindset: Demonstrates proactive safety behaviors and contributes to a safe and injury-free workplace.
- Values Differences: Works effectively with individuals from diverse backgrounds, cultures, and perspectives.
Technical Skills Expertise
- Strong knowledge of power generation systems , generators, engines, and associated mechanical and electrical systems.
- Strong diagnostic and troubleshooting skills using mechanical, electrical, electronic, and computerized diagnostic tools .
- Ability to interpret and apply service manuals, technical publications, wiring diagrams, schematics, and troubleshooting procedures .
- Knowledge of interactions between engine systems such as fuel, cooling, exhaust, aftertreatment, sensors, controls, and electrical systems .
- Understanding of power generation system integration, including switchgear, power system controls, UPS, and related systems .
- Proficiency in using electronic service tools and diagnostic software to identify faults and determine corrective actions.
- Ability to perform complex repairs, maintenance, component replacement, and assembly/disassembly activities according to established standards.
- Strong service documentation and reporting skills.
- Good understanding of HSE requirements and safe working practices , including appropriate use of PPE.
- Ability to interpret diagnostic information, analyze measurements, and make sound technical decisions.
- Ability to guide and mentor technicians/apprentices and share technical knowledge effectively.
Qualifications
- Diploma / ITI / Bachelors degree in Mechanical, Electrical, Electronics, Automobile, Power Engineering, or a related technical discipline .
- Relevant technical certification in engines, generators, power generation, electrical systems, or related fields will be an added advantage.
- Valid driving license may be required based on the role and field-service requirements.
Skills Experience
- 5-10 years of relevant experience in field service, power generation, engines, generators, industrial equipment, or a related technical environment.
- Hands-on experience in diagnostics, troubleshooting, repair, and preventive maintenance of engines/generators or similar industrial equipment.
- Experience working at customer sites and handling customer-facing technical service requirements.
- Experience using electronic diagnostic/service tools and interpreting diagnostic results.
- Experience working with mechanical and electrical systems and their interaction within power generation equipment.
- Experience in mentoring, coaching, or providing technical guidance to technicians/apprentices will be an advantage.
- Strong customer service, communication, analytical, and problem-solving skills.
- Willingness to travel extensively to customer sites as required by the business.
Key Responsibilities
Product Development Deployment
- Drive new products from concept and development stages through successful field implementation and commercialization.
- Lead service readiness activities for newly introduced products, ensuring seamless deployment across service networks.
- Develop Product Introduction Tracking Training (PITT) plans for new products and monitor execution through cross-functional teams.
- Create and manage Service Development Process (SDP) activities using GIEA and Optimus platforms.
Emission Solutions Management
- Possess strong knowledge of retrofit emission control devices, emission regulations, and applicable compliance requirements.
- Support deployment, serviceability, and performance improvement of emission reduction technologies across customer installations.
- Coordinate field implementation and compliance monitoring activities related to emission control products.
Supplier Contract Management
- Manage supplier relationships for new products and associated service requirements.
- Draft, negotiate, and administer Annual Maintenance Contracts (AMC) and service agreements.
- Work closely with suppliers to ensure quality, service support, spare parts availability, and performance targets are achieved.
Field Service Campaign Management
- Collaborate with field service teams and channel partners to identify product performance gaps and implement corrective actions.
- Collect, analyze, and translate field data into actionable service improvement initiatives.
- Plan and execute product campaigns, service interventions, and corrective action programs through channel partner networks.
- Ensure timely closure of field issues and continuous improvement activities.
Quality Cross-Functional Coordination
- Represent Business Development products in Product Quality Council (PQC) forums and drive issue resolution.
- Coordinate with multiple Business Units (BUs), Engineering, Quality, Supply Chain, and Service teams for new product launches and support activities.
- Lead quality issue investigations and ensure effective corrective and preventive actions until closure.
Spare Parts Service Infrastructure Development
- Develop and manage spare parts planning, stocking strategies, and service support infrastructure for new products.
- Ensure parts availability, supply chain readiness, and after-sales support mechanisms are established before product launch.
Technical Integration Support
- Provide technical leadership in the integration of genset controllers and advanced product control systems.
- Support troubleshooting, validation, and field implementation of controller-related systems and accessories.
- Leverage knowledge of gas engines and associated subsystems to support product development and customer applications.
Training Capability Development
- Develop technical training modules, service manuals, troubleshooting guides, and technical documentation for new products.
- Collaborate with training departments to deploy training programs across service networks.
- Build technical competency within field teams and channel partners to ensure effective product servicing and customer support.
Leadership Communication Reporting
- Prepare technical datasheets, business reports, performance dashboards, and presentations for leadership reviews.
- Present product performance, field feedback, quality initiatives, and strategic recommendations to senior management.
- Provide data-driven insights to support business decisions and product roadmap planning.
Qualifications Experience
- Bachelors Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or related discipline.
- 8-12 years of experience in product development, service engineering, after-sales support, emissions solutions, power generation, automotive, or industrial equipment domains.
- Experience managing retrofit emission control systems and regulatory compliance requirements.
- Hands-on experience with supplier management and AMC contract administration.
- Exposure to gas engines and related accessories is preferred.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Campaignchannel partnerAutomotiveCapability BuildingBusiness Requirementsautomotive engineeringAnalyticsCompliance MonitoringAnnual MaintenanceBusiness DevelopmentCampaign ManagementAutomobileAdministrationcompliance
About Cummins
Cummins India Limited
Industrial Machinery
3.1k+
employees
1919
107 years old
Pune, Maharashtra
India
₹7.7L PA avg
Avg at Cummins
About
Cummins Inc., a global power solutions leader, comprises five business segments – Components, Engine, Distribution, Power Systems and Accelera by Cummins – supported by our global manufacturing and extensive service and support network, skilled workforce and vast technological expertise.Cummins is committed to its Destination Zero strategy, which is grounded in the company’s commitment to sustainability and helping its customers successfully navigate the energy transition with its broad portfolio of products. The products range from advanced diesel, natural gas, electric and hybrid powertrains and powertrain-related components including filtration, aftertreatment, turbochargers, fuel systems, valvetrain technologies, controls systems, air handling systems, automated transmissions, axles, drivelines, brakes, suspension systems, electric power generation systems, batteries, electrified power systems, hydrogen production technologies and fuel cell products.Headquartered in Columbus, Indiana (U.S.), since its founding in 1919, Cummins employs approximately 75,500 people committed to powering a more prosperous world through three global corporate responsibility priorities critical to healthy communities: education, environment and equality of opportunity.Cummins serves its customers online, through a network of company-owned and independent distributor locations, and through thousands of dealer locations worldwide and earned about $735 million on sales of $34.1 billion in 2023.
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Industrial MachineryAutomobileManufacturingPower
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