Poultry (Animal Nutrition) only - Key Accounts Manager

Role & responsibilities

Key Accounts Manager - Poultry ( Animal Nutrition ) Job Profile

Job Summary

The KAM (Key Account Manager) drives commercial growth by promoting Nutreco products and services, acquiring new customers, and strengthening existing relationships. Acts as a commercial expert and works closely with the Sales Director to deliver solutions and close deals.

Key Responsibilities

• Sales Planning & Execution: Execute area sales plans, achieve targets, and monitor performance.
  • Customer Acquisition: Proactively identify and acquire new customers through market intelligence and outreach.
  • Customer Management: Build trust, understand needs, and deliver solutions to drive satisfaction and loyalty.
  • Value Selling: Identify implicit/explicit needs and present tailored benefit-based solutions.
  • Issue Resolution: Resolve customer complaints efficiently in coordination with internal teams.
  • Tools & Administration: Maintain CRM records, call reports, and ensure compliance with processes.
  • Management Reporting: Provide insights on sales performance, customer feedback, and market trends.
  • Internal Collaboration: Work with Technical, Marketing, and Pricing teams for effective selling.
  • Projects: Contribute to sales and customer service improvement initiatives.

Role Dimensions

• 12 yrs of Experience
  • Handles complex technical products and customer accounts.
  • Focus on new business development, relationship management, and troubleshooting.

Core Functional Expectations

• Strong understanding of customer business, market dynamics, and product applications.
  • Ability to develop customized solutions aligned to customer needs.
  • Provide guidance to junior sales representatives.

Core Competencies

• Influencing: Uses structured influence and stakeholder alignment.
  • Relationship Building: Builds strong alliances and collaborates effectively.
  • Sales Execution: Plans calls, identifies needs, delivers solutions, and secures commitments.
  • Teamwork: Actively contributes, shares information, and resolves conflicts.
  • Drive for Results: Target-oriented, persistent, and focused on continuous improvement.
  • Persuasion: Communicates effectively, builds trust, and drives decisions.
  • Learning Agility: Adapts to trends, acquires new skills, and drives innovation.

Key Success Indicators

• Achievement of sales targets and revenue growth
  • Strong customer relationships and retention
  • Effective conversion of opportunities to business
  • Collaboration with internal teams
  • Continuous skill and performance improvement

Executive Summary

The KAM plays a critical role in driving revenue, expanding customer base, and delivering value-based solutions. Success in this role depends on strong commercial acumen, customer focus, collaboration, and results orientation.