Postilion Support Role

We are looking for Postilion Support role, an onsite opportunity for Dubai location for long term.

Roles and Responsibilities

Support day-to-day Postilion production support and operations.

• Provide hands-on troubleshooting for transaction processing issues across the Postilion environment.

• Diagnose issues across Postilion Realtime, Postilion Office, ISO 8583 messaging and database layers.

• Analyse transaction flows and identify the root cause of transaction failures, declines and processing issues.

• Handle production incidents, coordinate resolution and ensure timely closure.

• Support operational activities related to Postilion and payment transaction processing.

• Investigate transaction issues using database queries and SQL.

• Work with internal application, infrastructure, network, database and vendor teams for complex issue resolution.

• Provide technical guidance and support to the two Postilion Support Consultants.