Post Sales Counsellor

Company Description

Affinity Education Pvt. Ltd., established in 2009, is a well-recognized international education consultancy with 15 years of experience in guiding students toward global study opportunities. The organization offers a one-stop solution for overseas education, supporting admissions in countries such as the Philippines, Russia, Kyrgyzstan, the USA, Canada, and others. Services include personalized education guidance, admission assistance, visa consultancy, and PR support across multiple destinations. Affinity Education is known for its structured processes, strong reputation, and commitment to delivering high-quality, reliable educational solutions. Team members work in an environment focused on integrity, student success, and professional growth.

Role Description

• This is a full-time, on-site post-sales counsellor role based in Noida.
• The post-sales counsellor will guide students and families after enrolment, ensuring smooth progression through admission, documentation, and visa-related processes.
• Responsibilities include maintaining regular follow-up with students, resolving queries, and providing clear information about course details, universities, and country-specific procedures.
• The role involves coordinating with internal departments and external partners, updating records in CRM or other systems, and ensuring timely completion of all post-sales activities.
• The post-sales counsellor is expected to deliver a high level of customer care, support successful student onboarding, and contribute to overall service quality and student satisfaction.

Qualifications

• Strong customer-focused abilities, including customer satisfaction and customer service skills.
• Excellent communication skills (spoken and written) to interact with students, families, and partners.
• Sales-related skills to handle post-enrollment interactions, cross-selling suitable services, and managing expectations.
• Good organizational skills to manage documentation, scheduling, follow-ups, and case tracking.
• Ability to work collaboratively in a fast-paced, target-driven environment.
• Proficiency in using basic computer applications and CRM tools.
• Prior experience in counselling, education consulting, or customer-facing roles is an advantage.
• Bachelor's degree in any discipline; education, business, or related fields preferred.