POS L3 Support

Knowledge, Skills & Experience Job Experience

• Bachelors degree in Computer Science, Information Technology, or a related field (Master’s preferred).

• 4–6 years of hands-on experience supporting and troubleshooting retail POS applications.

• Strong experience with ORPOS, XStore, and Jumpmind POS. Required Skills

• Understanding of integrations with Oracle Backoffice, Central Office, RMS, RPM, RESA/RTLOG.

• Proficiency in SQL and database querying for issue diagnosis.

• Experience with POS hardware peripherals, payment gateway integrations, and retail transaction flows.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

• Experience with POS deployments and multi-store rollout activities is highly desirable.

• Exposure to Agile methodologies and tools such as Jira or Azure DevOps.

• Strong debugging, analytical, and troubleshooting skills.

• Awareness of PCI DSS compliance requirements for POS systems.

• Required Leadership Skills

• Ability to work collaboratively in cross-functional, distributed teams.

• Strong written and verbal communication skills for clear and professional interactions.

• Ability to manage multiple priorities efficiently in a fast-paced environment.

• Ownership mindset with commitment to quality, accuracy, and process discipline.