Portuguese Manager - Accounts Receivable Operations (Night shift)

Function: Finance Operations | Accounts Receivable

Role: People Manager | Portuguese-Language Markets

About the Role

We are looking for an experienced and results-driven Manager – Accounts Receivable Operations to lead our Portuguese-language A/R operations team.

In this role, you will lead a team of approximately 7–8 professionals, ensuring efficient, accurate, and customer-focused delivery of Accounts Receivable services. You will oversee day-to-day operations, drive service excellence, manage complex escalations, and collaborate with cross-functional teams to continuously improve processes and operational performance.

The ideal candidate brings strong Accounts Receivable expertise, proven people leadership capabilities, Portuguese-language proficiency, and a passion for operational excellence and continuous improvement.

Key Responsibilities

1. Accounts Receivable Operations & Service Delivery

• Lead end-to-end Accounts Receivable operations supporting Portuguese-language markets.
• Oversee key A/R processes, including invoice generation and delivery, manual invoicing, digital invoice presentment, credit and rebill processing, refunds, card payments, chargebacks, and reconciliations.
• Ensure accurate and timely processing of revenue-related adjustments and other A/R transactions in accordance with company policies and established controls.
• Drive consistent service delivery while maintaining high standards of accuracy, compliance, and customer satisfaction.

2. Operational Excellence & Performance Management

• Manage daily operational priorities, workload distribution, team capacity, and service coverage.
• Monitor and drive performance against defined SLAs, quality standards, turnaround times (TAT), and queue-aging targets.
• Proactively identify operational risks, process bottlenecks, and service gaps, implementing timely corrective actions.
• Promote accountability, efficiency, and a culture of continuous improvement.

3. Escalation & Stakeholder Management

• Serve as the primary escalation point for complex billing, payment, invoicing, reconciliation, and revenue-related issues.
• Partner closely with Collections, Tax, Customer Service, regional Finance, and other cross-functional teams to resolve operational challenges.
• Build strong relationships with regional and local-country stakeholders to ensure timely issue resolution and alignment with business priorities.
• Drive effective collaboration across teams to improve the end-to-end customer experience.

4. People Leadership & Team Development

• Lead, coach, and develop a team of approximately 7–8 A/R professionals.
• Establish clear performance expectations, provide regular feedback, and support individual development plans.
• Foster a collaborative, high-performance team culture focused on ownership, accountability, and service excellence.
• Identify skill gaps and facilitate training on systems, processes, policies, and operational changes.

5. Process Improvement & Change Management

• Identify and implement opportunities to simplify processes, improve productivity, and strengthen operational controls.
• Collaborate with business and technology stakeholders to recommend system enhancements and process improvements.
• Support implementation and adoption of new tools, systems, policies, and operational procedures.
• Drive sustainable improvements in service quality, process efficiency, and customer experience.

Required Qualifications & Skills

• Portuguese-language proficiency sufficient to effectively manage operations and communicate with stakeholders across Portuguese-language markets.
• Strong knowledge and hands-on understanding of Accounts Receivable operations, including invoicing, payments, refunds, reconciliations, and related financial processes.
• Demonstrated experience in people management, including team leadership, performance management, coaching, and employee development.
• Proven ability to manage operational performance against SLAs, quality metrics, turnaround times, workload capacity, and aging queues.
• Strong analytical, problem-solving, and decision-making skills, with the ability to manage complex operational exceptions and escalations.
• Experience working with cross-functional Finance teams and managing stakeholders across different functions or regions.
• Understanding of financial controls, reconciliations, and revenue-related operational processes.
• Demonstrated ability to identify and drive process improvements, system enhancements, and change initiatives.
• Excellent communication, interpersonal, and stakeholder-management skills.
• Ability to prioritize effectively, manage competing demands, and deliver results in a dynamic operational environment.

What Success Looks Like

• Consistent achievement of operational SLAs, quality, and turnaround-time targets.
• Effective management of operational queues, exceptions, and escalations.
• A highly engaged, capable, and accountable A/R operations team.
• Strong collaboration with regional Finance and cross-functional stakeholders.
• Measurable improvements in operational efficiency, process quality, and customer experience.

Why Join Us

This is an opportunity to take ownership of a critical Finance Operations function, lead a talented team, and make a meaningful impact on service delivery and customer experience across Portuguese-language markets.

If you are passionate about people leadership, operational excellence, and driving continuous improvement in Accounts Receivable, we encourage you to apply.