Portfolio Lead - UK & SA Insurance QI

Job Description

Role & Responsibilities

• Own end-to-end QE portfolio delivery for Insurance accounts; act as the escalation point for quality and delivery issues.
• Drive account growth and expansion through proposals, RFPs, estimations, and AI for QE service adoption within Insurance clients.
• Ensure high CSAT via strong stakeholder management and impactful demos.
• Establish delivery governance across accounts (KPIs, risks, compliance, regulatory considerations, reviews).
• Lead test improvement initiatives across coverage, efficiency, and quality metrics.
• Drive adoption of AI-led QE, automation-first, and CI/CD practices across Agile/DevOps/DevSecOps.
• Provide expertise across testing methodologies (integration, system, UAT, Regression, automation) with BFSI domain context.
• Mentor and guide QE associates, driving talent upskilling and capability building.
• Balance technical leadership and people management to deliver consistent, high-quality outcomes.
  
  

Responsibilities

Role & Responsibilities

• Own end-to-end QE portfolio delivery for Insurance accounts; act as the escalation point for quality and delivery issues.
• Drive account growth and expansion through proposals, RFPs, estimations, and AI for QE service adoption within Insurance clients.
• Ensure high CSAT via strong stakeholder management and impactful demos.
• Establish delivery governance across accounts (KPIs, risks, compliance, regulatory considerations, reviews).
• Lead test improvement initiatives across coverage, efficiency, and quality metrics.
• Drive adoption of AI-led QE, automation-first, and CI/CD practices across Agile/DevOps/DevSecOps.
• Provide expertise across testing methodologies (integration, system, UAT, Regression, automation) with BFSI domain context.
• Mentor and guide QE associates, driving talent upskilling and capability building.
• Balance technical leadership and people management to deliver consistent, high-quality outcomes.
  
  

Qualifications

12–18 years in QA/Testing, with 5–6+ years in delivery leadership, managing multi-account portfolios and testing engagements within Insurance domain. AI experience is mandatory

About Us

At Zensar, we're experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.