POD Lead
TP · Hyderabad · onsite · Posted 56d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement effective strategies to enhance customer satisfaction and experience.
- Lead and manage high-performing teams, providing guidance and support to ensure success.
- Analyze performance metrics and identify areas for improvement.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Foster a culture of continuous learning and development within the team.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in leading teams in a BPO/Call Centre environment.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and leadership skills.
- Experience with process improvements and cost reduction initiatives.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionInternationalTalent managementclient relationshipRecruitment