PO CPI Support Engineer

Role Name: PO/CPI Support Engineer

Location: Chennai

Work Mode : Work From Office
Employment Type: Full Time

Shift : Rotation Shift (27x7)

Job Description

• Experienced in SAP PO/CPI application technology in order work with an offshore team of monitoring analysts.
• Experience in SAP PO Single Stack application technology.
• Interfaces with technical and process teams & understand technical support requirements.
• Frequent monitoring and reporting to the offshore team Key Performance Indicators (KPIs) based on Service Level Agreement (SLA's)

Essential Skills & Experience:\

• Platform Expertise: Strong knowledge of SAP CPI, SAP BTP Integration Suite, API Management
• Technical Skills: Proficiency in XML, JSON, REST, SOAP, ODATA, Groovy/JavaScript, and Integration patterns.
  

This role includes, but is not limited to the following:

• Verify & trouble shooting interface failures
• Monitor application performance
• System outages and incident handling
• Monitor and follow-up open notifications and Incidents in ServiceNow
• Monitor shared mailbox for user requested action
• Provide customer support through global hotline phone calls
• System maintenance support on working hours (disruptive windows) and weekend maintenances (after pilot)
• On-call support during week Offs
• Follow documented escalation procedures

Soft Skill Requirements:

• Must speak, read and write English fluently
• Able to articulate technical issues to a non-technical audience
• Able to interact with Offshore team