PMO & Resource Management Analyst

Role Purpose

The PMO & Resource Management Analyst provides day-to-day operational support across resource management, vendor management, procurement coordination, compliance tracking, data management, and broader PMO activities. The role requires disciplined tracking, accurate analysis, regular stakeholder follow-up, and clear reporting to ensure that operational activities progress to closure.

This is a hands-on coordination and analysis role. The successful candidate will not only maintain information, but will also identify missing data, ageing actions, process gaps, dependencies, and items requiring escalation.

Key Responsibilities1. Resource and Workforce Management

    Maintain tracking of open positions, requisitions, hiring status, target dates, blockers, ownership, and next actions.

    Review workforce and recruiting data from systems such as Workday and reconcile it with inputs from recruiters, hiring managers, Finance partners, and business leaders.

    Follow up on delayed or incomplete hiring actions and record reasons, revised dates, dependencies, and resolution plans.

    Support onboarding, offboarding, resource movements, replacements, assignments, and other workforce changes for CRISIL and supported teams.

    Prepare accurate weekly and monthly workforce summaries and highlight exceptions requiring attention.

2. Vendor and Procurement Operations

    Support the creation, modification, monitoring, and follow-up of Purchase Requisitions (PRs).

    Review PR information and supporting documentation for completeness before approval routing.

    Track PR status across requesters, Finance, Procurement, Information Security, approvers, and other control functions.

    Coordinate ownership, preparer, approver, or other workflow changes through the appropriate support channels.

    Maintain centralized trackers for vendor requests, procurement actions, renewals, extensions, and open approvals.

    Follow up on actions in Ariba, ServiceNow, and related procurement processes.

    Assist with SOWs, quotations, business cases, CFAR documentation, approval history, and supporting records.

    Escalate stalled or ageing items with clear background, evidence, ownership, and required action.

3. PMO Coordination and Action Management

    Maintain action, issue, risk, dependency, and decision trackers with clear owners and due dates.

    Coordinate recurring operational meetings and prepare agendas, status inputs, notes, and follow-up actions as required.

    Capture decisions, owners, due dates, dependencies, and next steps in a clear and consistent format.

    Follow up regularly with action owners and escalate overdue or blocked items.

    Maintain Planner or equivalent task-management records, including descriptions, dates, status, supporting communications, and deliverables.

    Support PMO reporting packs, dashboards, management updates, and ad hoc information requests.

    Ensure that assigned activities are progressed through closure rather than remaining as open tracker entries.

4. Compliance and Control Tracking

    Track mandatory training completion and other assigned compliance requirements.

    Identify non-compliant or pending individuals and coordinate reminders with employees and managers.

    Maintain evidence of follow-ups, responses, agreed exceptions, and closure.

    Support access, onboarding, offboarding, and relevant control checklists.

    Prepare regular compliance summaries and highlight exceptions requiring management attention.

5. Data Management, Reporting, and Quality Assurance

    Collect information from multiple systems, files, emails, meetings, and stakeholders.

    Consolidate data into standardized trackers and management-ready summaries.

    Perform completeness, consistency, and reasonableness checks before issuing reports or communications.

    Reconcile conflicting information and obtain clarification from the appropriate owners.

    Maintain organized SharePoint folders, repositories, process documentation, and supporting evidence.

    Produce analysis covering ageing, outstanding actions, dependencies, risks, and exceptions.

    Support the development and maintenance of operational dashboards and reporting processes.

6. Stakeholder Coordination

    Work with business leaders, hiring managers, recruiters, Finance, Procurement, compliance teams, vendor contacts, and CRISIL stakeholders.

    Communicate clearly and professionally through email, Teams, meetings, trackers, and written status updates.

    Provide sufficient context when requesting information, following up, or escalating an issue.

    Coordinate inputs across stakeholders with competing priorities and different levels of process knowledge.

    Build trusted working relationships while maintaining accountability for agreed actions and timelines.

Expected Deliverables

    Resource and headcount tracker.

    Open requisition and hiring-status report.

    CRISIL workforce onboarding, offboarding, billing, and movement tracker.

    PR, renewal, and procurement action tracker.

    Weekly action and escalation report.

    Mandatory training and compliance tracker.

    PMO risks, issues, actions, decisions, and dependencies log.

    Meeting follow-up and action-closure updates.

    Organized SharePoint documentation and supporting evidence.

    Monthly operational summary for management.

    Ad hoc analysis requested by Vendor & Resource Management or Business Enablement & Insights leadership.

Required Skills and Experience

    Experience in PMO operations, resource management, workforce coordination, vendor operations, procurement support, or business operations.

    Strong working knowledge of Microsoft Excel, including filtering, lookups, reconciliation, pivot tables, and tracker maintenance.

    Experience using Microsoft Teams, SharePoint, PowerPoint, Outlook, and task-management tools such as Planner.

    Ability to analyse operational data and identify gaps, inconsistencies, pending actions, and exceptions.

    Strong follow-up discipline and the ability to manage multiple concurrent activities.

    Clear written and verbal communication skills.

    Ability to prepare concise, accurate status updates for managers and senior stakeholders.

    Strong attention to detail, record keeping, and document management.

    Ability to work independently within an agreed operating framework and escalate appropriately.

    Comfort working across teams, functions, and time zones.

Preferred Experience

    Exposure to Ariba, Workday, ServiceNow, SailPoint, or similar enterprise platforms.

    Understanding of Purchase Requisitions, Purchase Orders, Statements of Work, vendor renewals, approval workflows, and supporting documentation.

    Experience supporting contingent workforce or contractor-management processes.

    Familiarity with compliance reporting, workforce dashboards, or PMO governance.

    Experience in a technology, transformation, shared-services, or enterprise PMO environment.

    Experience supporting international stakeholders and distributed teams.

Behavioural CompetenciesCompetencyExpected BehaviourOwnershipTakes responsibility for progressing assigned activities through closure.Follow-throughMaintains a regular follow-up rhythm and does not allow actions to become dormant.AccuracyChecks data and supporting evidence before communicating results.ProactivityIdentifies missing information, upcoming deadlines, and potential delays early.JudgementKnows when to resolve an issue directly and when escalation is required.Stakeholder awarenessAdjusts communication to the audience and provides sufficient business context.OrganizationMaintains clear records, trackers, folders, and audit trails.AdaptabilityWorks effectively across resource, vendor, procurement, compliance, and PMO activities as priorities evolve.Success Measures

    Accuracy and completeness of trackers and operational reporting.

    Timeliness and consistency of follow-ups and status updates.

    Reduction in overdue, stalled, or unowned actions.

    Improved visibility of workforce, procurement, compliance, and PMO activities.

    Quality and readiness of documentation before approval or escalation.

    Reliability of information shared with stakeholders and leadership.

    Consistent closure of assigned actions.

    Positive stakeholder feedback on responsiveness, clarity, and coordination.

Role Summary for Candidate SourcingWe require a hands-on PMO & Resource Management Analyst to support workforce tracking, vendor and procurement coordination, compliance monitoring, action management, operational reporting, and stakeholder follow-up. The resource should be comfortable working with enterprise data and systems, maintaining reliable trackers, identifying gaps and exceptions, and driving assigned activities to closure across multiple stakeholders.The Team

The PMO team, part of Digital Solutions, is at the forefront of strategic planning and governance, driving alignment with enterprise objectives. We value collaboration, innovation, and an enterprise mindset, fostering an environment where adaptability and continuous learning thrive. Our team is committed to delivering excellence and creating impactful solutions that support the organization's growth and success.

Working Hours

Ability and willingness to work regularly during Eastern Standard Time (EST) hours to support global stakeholders and portfolio activities.