PLS- Veeva CRM Specialist

Key Responsibilities

1. CRM Solution Architecture

• Design and architect end-to-end Veeva CRM solutions aligned with client business objectives
• Develop technical specifications and system blueprints for complex CRM implementations
• Lead architectural reviews and ensure solutions meet scalability, security, and performance requirements
• Evaluate emerging Veeva technologies and recommend adoption strategies

2. Commercial Operating Model Design

• Collaborate with clients to design and optimize commercial operating models
• Map business processes to Veeva CRM capabilities and identify improvement opportunities
• Define user journeys, workflows, and process automation strategies
• Ensure alignment between commercial strategy and technology implementation

3. Release and Change Governance

• Establish and maintain release management frameworks and governance processes
• Lead change control boards and manage release planning activities
• Implement best practices for configuration management and deployment procedures
• Oversee testing strategies, including UAT coordination and validation processes

4. Alignment and Territory Design Strategy

• Design and implement territory management strategies within Veeva CRM
• Optimize sales force alignment and territory assignments based on business rules
• Configure territory hierarchies, assignment rules, and performance tracking mechanisms
• Support territory planning cycles and realignment initiatives

5. Integration Architecture Across the Veeva Suite

• Design integration strategies connecting Veeva CRM with other Veeva applications (Vault, Network, etc.)
• Architect data flows and synchronization processes across the Veeva ecosystem
• Manage API integrations and data mapping requirements
• Ensure data integrity and consistency across integrated systems

6. Requirements Facilitation and Business Rule Arbitration

• Lead requirements gathering sessions with diverse stakeholder groups
• Facilitate workshops to define and validate business rules and system configurations
• Resolve conflicting requirements and provide expert recommendations
• Document functional specifications and translate business needs into technical solutions

7. Client Stakeholder Management

• Serve as the primary point of contact for client CRM initiatives
• Build and maintain strong relationships with C-level executives and key decision makers
• Manage client expectations and communicate project status, risks, and recommendations
• Lead client presentations and solution demonstrations