PLM Support Engineer
Productspace Software · Chennai · onsite · Posted 71d ago
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About this role
Job_Description":" Position\ Overview
ProductSpace is seeking a permanent PLM Support\ Engineer to manage the day\-to\-day operations and upkeep of a newly deployed\ Siemens Teamcenter PLM system. You will be deputed onsite for 3 years at our\ client\ facility, a premier Public Sector Defence Manufacturing enterprise to\ provide immediate technical assistance, maintain system stability, and prevent\ downtime for active engineering projects.
Key\ Responsibilities
Day\-to\-Day\ User Support: Provide rapid, hands\-on troubleshooting for CAD designers,\ engineers, and managers experiencing Teamcenter issues.
System\ Maintenance: Monitor system performance, run daily health checks, and\ manage license usage (floating\/network licenses) across workstations.
Minor\ Configurations: Implement authorized minor updates to workflows, user roles,\ access privileges, and data classifications.
Integration\ Support: Maintain and troubleshoot CAD\-to\-PLM connections (NX and AutoCAD) and\ coordinate database issues with local IT teams.
RapidAuthor\ Application Support : Maintain and troubleshoot client\-side\ installations of the RapidAuthor suite, resolving licensing, connection, and\ rendering issues for technical writers.
Publication\ Workflow Maintenance: Support technical publication workflows by\ assisting authors in using the Rapid Author Connector for Teamcenter to\ check\-out CAD models and check\-in updated manuals.
Data\ Translation Troubleshooting: Troubleshoot failed CAD\-to\-technical\-data\ conversions occurring within the Rapid Data Converter and coordinate with\ database admins to resolve memory or server bottlenecks.
Onboarding\ Guidance: Provide ongoing, informal training and support to new users\ and contract staff joining the project.
OEM Liaison: Log tickets\ and work directly with Siemens technical support to resolve complex bugs,\ software updates, and patch installations.
Requirements Qualifications\ Skills
Mandatory\ Requirements:
Bachelors\ degree or Diploma in Engineering, IT, or a related field.
Minimum of 3\ years of experience in Siemens Teamcenter administration, IT support, or system\ maintenance.
Solid\ understanding of Teamcenter modules (Access Manager, Structure Manager, Change\ Management, and workflow execution).
Experience\ troubleshooting NX CAD and AutoCAD integrations.
Basic hands\-on\ troubleshooting experience with interactive technical authoring tools or 3D\ publication software (exposure to Siemens RapidAuthor suite is highly\ preferred).
Basic\ understanding of Oracle database environments and Windows Server\ administration.
Excellent\ troubleshooting skills and a customer\-service\-oriented approach.
Indian\ citizenship (required for secure government site clearance), medical fitness,\ and clean background check for police verification. No personal electronic\ devices are permitted in the client\ secure work zones.
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