BENGALURU · FULLTIME
Platform Support Analyst
Dentsu Webchutney
Bengaluru · onsite · Posted 62d ago
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Undisclosed1–3 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense Request modules, dentsu's global TE application. The day to day activity will consist of dealing with user queries from live markets. Concur Expense is currently live in 25 markets with 30,000 active users. Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense Request implementation team members, Corporate Card Team, Travel Team, Market Admins, and other stakeholders to ensure the system is fully optimised and updated.
Responsibilities - Managing tickets (service requests/incidents) related to SAP Concur Expense/Request on Service Now
- Assisting markets on masterdata management (mainly: List import Employee import)
- Monitoring interfaces between Workday, Concur D365 (BizTalk Snaplogic)
- Knowledge on integrations, APIs Web Services
- Liaising with senior team members to ensure allowances, tax and mileage rates are rightly updated on a timely basis
- Updating business rules to reflect global local policy changes as when required
- Working with Deployment team at the time of handover
- Assisting markets during hypercare
- Maintaining internal progress trackers
- Tracking Concur Monthly Releases
- Monitoring maintain Admin Roles Cognos Roles
- Maintaining the SAP Concur reporting suite
- Liaising with live markets to create ad hoc Cognos reports as when required
- Experience in creating Cognos reports, adding prompts, filters, grouping, scheduling
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
SAPWeb ServicesCognosMonitoringsupport analystbiztalkbusiness rulesdeploymentSchedulingAdministration
Section · Company
About Dentsu Webchutney
Dentsu Webchutney
Financial Services
175
employees
1999
27 years old
Gurgaon
India
About
Dentsu Aegis Network (now part of Dentsu International) operates in the advertising and marketing services industry, specializing in digital marketing, media planning, branding, and communications solutions. Its careers page highlights opportunities in creative strategy, digital transformation, analytics, and client services, reflecting its mission to help brands connect with consumers through innovative and data-driven campaigns. The company emphasizes creativity, technology, and global collaboration, positioning itself as a leading marketing agency group and a dynamic workplace for professionals in advertising and communications.
Industries
Financial Services
Employee ratings
32 reviews
2.9/ 5
Culture
2.8
Career growth
2.3
Work-life
2.8
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