HYDERABAD · FULLTIME
Platform Services Executive
Happinesscue
Hyderabad · onsite · Posted 6d ago
Sourced from
Undisclosed0–4 yrsfulltimeHyderabad
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Section · 01
About this role
Job Summary
Responsibilities
Requirements
Location - Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai
We are looking for a Platform Services Executive to join a growing HappinessCue team in Remote / India. The role helps ensure that clients and experts have a smooth experience on HappinessCue.
Depending on the assignment, responsibilities may include expert communication, profile information, verification coordination, scheduling, booking support, session follow-up, feedback handling or service-quality checks. Attention to detail, dependable follow-through and comfortable communication with different stakeholders are important. The role is hands-on and suits someone who enjoys taking ownership rather than simply passing enquiries between teams. The successful candidate will be expected to communicate clearly, keep commitments visible and make the experience easier for the person seeking guidance. The expected experience range is 0-4 years; strong candidates with closely relevant experience may also be considered. HappinessCue is a non-medical guidance platform, so this role does not involve diagnosis, clinical treatment or medical advice.
Responsibilities
- expert communication
- profile information
- verification coordination
- scheduling
- booking support
- session follow-up
- feedback handling
- service-quality checks
Requirements
- Attention to detail
- Dependable follow-through
- Comfortable communication with different stakeholders
- Hands-on and takes ownership rather than simply passing enquiries between teams
- Clear communication, keep commitments visible and make the experience easier for the person seeking guidance
- 0-4 years experience; strong candidates with closely relevant experience may also be considered
Location - Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai
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Section · 02
Skills
Customer ServiceCall MonitoringCall QualityQuality MonitoringQuality AnalysisCustomer SupportService qualitymentoringteam managementTrainingQuality AssuranceQuality ControlTeam LeadingService Engineeringquality managementCoachingQuality Audit