Platform Product Delivery Manager

WHO YOU ARE Are you a strong delivery leader within digital products and platforms, who enjoys leading cross-functional teams and creating real business impact through technology? Do you thrive in complex environments where you balance product vision, engineering excellence, and operational performance? If yes – keep reading, as this might be your next role! We are looking for a Platform Product Delivery Manager to join IKEA Group Digital. In this role, you will lead the end-to-end delivery of digital products within a platform subdomain, ensuring they are built and operated with quality, scalability, and business value in mind. You are someone who inspires others, builds strong teams, and creates clarity in complex situations. You combine a strong customer focus with a deep understanding of technology and delivery, and you have the ability to translate insights into tangible product outcomes. Above all, you take ownership, show initiative, and are passionate about delivering high-quality digital products that make a difference. Furthermore, we believe that you bring: Strong experience in leading cross-functional product and engineering teams 5–8 years of hands-on experience in HR technology platform delivery or product management, with deep expertise in ServiceNow HR Service Delivery and its integration within an HR technology ecosystem Deep functional and technical knowledge of ServiceNow HRSD—including Case & Knowledge Management, Employee Service Centre, Journey Accelerator, Virtual Agent, and HR workflow configuration and automation Strong understanding of ServiceNow platform architecture—including scoped applications, integration frameworks, business rules, and how HRSD modules interact with core HR systems such as SAP SuccessFactors, OpenText, and Avature Working knowledge of SAP SuccessFactors Employee Central (SF EC) — understanding how core HCM data flows into and supports SNOW HRSD service delivery processes Experience in configuring and managing SNOW HRSD service catalogue, SLA frameworks, and case routing rules across multiple countries and business units Solid understanding of HR service delivery models — including Tier 0, Tier 1, and Tier 2 support structures and how SNOW HRSD enables self-service and operational efficiency Experience delivering end-to-end SNOW HRSD implementations or enhancements — from requirements gathering, solution design, and build through to testing, release, and stabilization Experience working with agile methodologies and outcome-oriented ways of working Experience delivering end-to-end platform solutions — from requirements gathering, solution design, and build through to testing, release, stabilization, and adoption Strong stakeholder management and communication skills Understanding of cost drivers in software delivery and the impact of technical decisions A passion for digital product delivery, innovation, and continuous improvement

A DAY IN YOUR LIFE WITH US As a Platform Product Delivery Manager, you will be responsible for driving the full lifecycle of digital products – from discovery and development to deployment and operations – ensuring they deliver value to the business and our customers. You will work closely with product, engineering, and business stakeholders to secure alignment, remove obstacles, and ensure seamless delivery across teams and dependencies. You will also play a key role in building strong, high-performing teams and enabling ways of working that support speed, quality, and continuous improvement. To be concrete, you will: Own the end-to-end delivery lifecycle of ServiceNow HR Service delivery— from discovery and design through to deployment, operations, and adoption Drive prioritisation, delivery speed, and quality across platform releases Ensure SNOW HRSD configurations are accurately maintained, compliant, and aligned to business compensation processes and pay structures across all markets Ensure operational excellence across all platforms — including availability, performance, compliance, and data integrity requirements Remove blockers and manage cross-team dependencies across other platforms Lead and develop high-performing cross-functional teams, fostering a culture of ownership, accountability, and collaboration Use data, KPIs, and insights to drive decisions — including platform performance metrics, SLA adherence, and delivery outcomes Contribute to reducing technical debt and improving long-term platform sustainability across SNOW HRSD Govern platform documentation, configuration standards, and compliance requirements across the platform

TOGETHER AS A TEAM You will be part of Group Digital, where we set the digital agenda to keep IKEA leading in a fast-moving and uncertain world. We develop and operate digital products and platforms that support the entire IKEA value chain and enable better experiences for both customers and co-workers. You will work in Group Function Digital Area. The Digital Area – Group Functions is a new area built to strengthen digital partnership and delivery across all Group Functions and Global Business Operations (GBO). We develop and deliver digital capabilities across key areas like Finance, People & Culture, Procurement, Legal, Business Risk & Compliance, Communications, Real Estate, Business Steering in Ingkas global organisation. We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.