Platform Engineer [T500-26959]

About FM: FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better.

Role Title: Platform Engineer IND Position Summary: Collaborates with infrastructure technology (IT) specialists, software engineers, quality engineers, solutions architects, product owners, and other IT staff based on shared goals and agile practices. This role contributes to delivering a highly effective suite of automated platform and infrastructure services that allow product and analytics teams to access capabilities that eliminate (or significantly reduce) the bottlenecks that impede rapid product delivery. They are responsible for developing solutions that developers consume. This is completed through automation, quality assurance, and release engineering.

Job Responsibilities:

• Operations
• Completes backlog items daily. These activities include monitoring the backlog, working on backlog items, responding to incident tickets received from the service desk, processing change requests, troubleshooting technical issues, and escalating as needed.
• Provides support for business and technology initiatives that require assistance from automation teams.
• Maintains clear, concise, and accurate documentation for processes and configurations. Ensure documentation is kept current and in the proper shared, accessible location.
• Participate in 24/7 on-call rotation.
• Development
• Develop automated infrastructure, continuous integration / continuous delivery pipelines, service pipelines, and technology capabilities that drive application development velocity and improve access to infrastructure services.
• Supports efforts to improve all areas of pipeline automation and infrastructure services, improving the effectiveness and efficiency of FM Global's Platform capability.
• Consistently collaborates and works effectively as a team within Automation Services and other groups to accomplish goals & objectives.
• Security
• Maintains familiarity with company security standards and ensures that technologies and security policies are implemented to support those standards. Communicate any identified gaps to peers and management promptly.
• Stays aware of changes in the company implementation of automation, CI/CD, and Platform areas. Identifies ways for the company to make improvements to ongoing security practices.

Skill and Experience:

• 1 years of experience required to perform essential job functions.
• Additional Experience Qualifier (optional): 3+ years of modern application development experience with large-scale business applications in a fast-paced, iterative development environment.
• 1+ years of experience in public cloud
• 1+ years designing, developing, and implementing business applications from business concept to production.

Core:

• Continuous Integration - Automated Tests, Automated Builds, Artifacting, Environment Standards, Version Control, Secrets Management, Scripting, Data Management, IaC, Code Quality
• Infrastructure – Containers, Cloud Foundation, SaaS Configuration Management, Monitoring/Telemetry
• Solutions Engineering – Best Practices, Hybrid Architecture Patterns, Infrastructure Antl Patterns, Experimentation, Non-Functional Requirements
• Solution Delivery Lifecycle – Agile Practices, ITIL Foundations, Release Management/Promotion Patterns, Knowledge Base, Planning and Analysis, Stakeholder Communication, Compliance
• Competency – Time Management, Collaboration, Continuous Improvement Mindset, Communication, Radical Candor, Problem Solving, Documenting Accountability, Systems Thinking, Security by design principles(CIA).

Soft Skills:

• Ability to stay current on current technologies and learn collaboratively and independently.
• Effective at both verbal and written communication based on the intended audience.
• Solid Interpersonal and collaboration skills.
• Excellent customer service skills, including the ability to take ownership.
• Must have a strong work ethic, time management skills, and a positive attitude.
• Ability to work independently or on a team.
• Ability to coordinate activities with team members and other stakeholders.
• Ability to multi-task and change priorities with effective results.

Decision-making Requirements

• Should be capable of deciding when a proposed/requested/potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members for guidance in such situations.
• Must decide when escalation of an issue is warranted.
• Individual is expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance many competing priorities from the office and home office IT staff with moderate management supervision.

Must Have Skills:

• Vulnerability management, Windows Server & Infrastructure Support, Azure IaaS & Kubernetes (AKS), Terraform & CICD

Education and Certifications:

• 4 Year / Bachelor’s Degree required

Work location: Bengaluru