PUNE · FULLTIME
Platform/Application Support Analyst
Dentsu Webchutney
Pune · onsite · Posted 58d ago
Sourced from
Undisclosed2–3 yrsfulltimePune
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Section · 01
About this role
The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.
Key Responsibilities -
- Provide Adobe Workfront platform support to the agreed SLA s leveraging the support resources internally and with 3rd party vendors and suppliers.
- Proactively monitor maintain the Workfront system components to ensure quality performance is consistently high for our end-users.
- Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
- Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
- Ensure application support documentation is maintained and stored in a central repository.
- Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.
Experience and Skills and Knowledge
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
- Knowledge and ability to interrogate code and configs to fix issues.
- Experience supporting global applications/platforms.
- Strong delivery focus and passion for quality and innovation.
- Problem-Solver and solutions-orientated.
- Excellent written and oral communication skills.
- Strong, vibrant inter-personal skills in both a group and one-to-one settings.
- Strong customer-service orientation.
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to research application issues and products.
- Self-motivated and directed.
- Keen attention to detail.
- Experience working in a team-oriented, collaborative environment.
Location:
Bangalore Brand:
Bcoe Time Type:
Full time Contract Type:
Permanent Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
interpersonal skillsIssue ResolutionResource ManagementTroubleshootingCustomer service orientationAdobeApplication SupportApplication support analystProject ManagementSupport Services
Section · Company
About Dentsu Webchutney
Dentsu Webchutney
Financial Services
175
employees
1999
27 years old
Gurgaon
India
About
Dentsu Aegis Network (now part of Dentsu International) operates in the advertising and marketing services industry, specializing in digital marketing, media planning, branding, and communications solutions. Its careers page highlights opportunities in creative strategy, digital transformation, analytics, and client services, reflecting its mission to help brands connect with consumers through innovative and data-driven campaigns. The company emphasizes creativity, technology, and global collaboration, positioning itself as a leading marketing agency group and a dynamic workplace for professionals in advertising and communications.
Industries
Financial Services
Employee ratings
32 reviews
2.9/ 5
Culture
2.8
Career growth
2.3
Work-life
2.8
Employees rate it well for
Work Life Balance6Senior Management5Work Culture5Work Environment5
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