Platform Administrator
Intex Technologies · Bengaluru · onsite · Posted 36d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Key Responsibilities
Customer Platform Administration
Customer Consultation & Support
Configuration Management
Cross-Functional Collaboration
Qualifications
Success Measures
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Platform Administrator serves as a trusted advisor and technical administrator for ServiceChannel customers, ensuring platform configurations are maintained, optimized, and aligned to business requirements. This role partners closely with customers, Facility Coordinators, Customer Success, Product Management, and Support teams to implement configuration changes, support platform enhancements, and drive adoption of ServiceChannel capabilities. This position is responsible for administrative configuration, user management, customer-requested updates, and communication regarding platform performance and enhancements.
Key Responsibilities
Customer Platform Administration
- Configure and maintain ServiceChannel platform settings based on customer requirements.
- Modify and manage user access, permissions, and administrative settings.
- Implement customer-requested updates within approved platform modules.
- Maintain dashboard settings, workflows, and issue list configurations.
Customer Consultation & Support
- Serve as the primary point of contact for platform administration requests.
- Review customer enhancement requests and collaborate with internal stakeholders to evaluate solutions.
- Provide customers with updates on enhancement requests and platform initiatives.
- Communicate ServiceChannel system performance issues and platform updates to customers and internal stakeholders.
Configuration Management
Support configuration and administration within:
- Locations & Provider Assignments
- Asset Management
- Refrigerant Tracking
- Site Planning
- Inventory
- Projects
- Supply Manager
- Preventative Maintenance configuration
- Business Hours settings
- Invoice and Proposal workflows
- Auto Invoice Approval processes
- Dashboard administration
- Issue List configuration
Cross-Functional Collaboration
- Partner with Customer Success Managers, Product teams, Support teams, and Facility Coordinators to deliver customer solutions.
- Participate in customer meetings related to platform administration and optimization.
- Document platform changes and maintain configuration records.
- Escalate issues and risks appropriately to leadership and technical teams.
Qualifications
Required
- 2+ years of experience in SaaS administration, customer support, system administration, facility management technology, or related fields.
- Experience managing customer-facing technology solutions.
- Strong analytical and troubleshooting skills.
- Ability to manage multiple priorities and customer requests simultaneously.
- Excellent written and verbal communication skills.
- Experience working with cross-functional stakeholders.
Preferred
- ServiceChannel platform experience.
- Zendesk experience.
- Knowledge of facilities management workflows.
- Experience with workflow automation and business process optimization.
- Experience supporting enterprise customers.
Success Measures
- Customer satisfaction and platform adoption
- Configuration accuracy and quality
- Request turnaround time
- SLA adherence
- Reduction in configuration-related escalations
- Customer retention and expansion support
- Stakeholder satisfaction
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer RetentionAutomationCustomer SupportTroubleshootingAsset ManagementFacility ManagementworkflowHealthcareAdministrationanalytical
About Intex Technologies
Intex Technologies
Consumer Electronics & Appliances
2.2k+
employees
1996
30 years old
Delhi/NCR, New Delhi
India
₹6.2L PA avg
Avg at Intex Technologies
About
Intex Technologies offers a wide range of Consumer Electronics, LED TV, Speakers, Computer Accessories, Washing Machines, Mobiles and more.
Industries
Consumer Electronics & AppliancesConsumer goodsManufacturingElectronics
Employee ratings
10 reviews
3.8/ 5
Culture
3.3
Career growth
3.3
Work-life
3.6
Employees rate it well for
Work-Life Balance38Overall Company38
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